Martha Elena Gudiño
Burbank,CA
Summary
Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Skilled at quickly adapting to new technologies and processes to drive success. Demonstrates ability to successfully manage multiple projects and develop innovative solutions. Proven track record of delivering results and exceeding expectations. Top-notch communicator with excellent time management, administrative and customer service skills
Overview
12
12
years of professional experience
Work History
Expense Specialist (accounting)
IAA North Hollywood
07.2019 - Current
- Auditing and reviewing the expense process through system integrity reviews and reports
- Provide a variety of customer support services through the email, telephone, Processing orders, assignments and enter data into our internal computer systems
- Pay Tow companies for pick ups and advance charges that the shop may charge
- make sure charges add up with shop receipt to be able to bill insurance provider correctly.
- Followed all company policies and procedures to deliver quality work.
- Devised and implemented processes and procedures to streamline operations.
Customer Service Representative
WEBUYCARS.COM
07.2016 - 07.2019
- Receive inbound calls, about giving quotes on older model vehicles, to customers/ consumer
- Retrieved daily voicemails and return all calls to customers
- Dispatch tow-truck driver to pick up the vehicles that were sold to WEBUYCARS.com.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
Lead Retail Sales Associate
Forever 21 Retail Inc. (Northridge Mall)
02.2013 - 11.2016
- Maintain store selling floor, fitting rooms, visual displays, presentation and conditions
- Assist in daily store recovery, before, during or after store opening hours
- Promote current sales and promotions to customers, including pricing of merchandise
- Adhere to company policies, procedures, and loss prevention practices
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Delegated job duties to team mates on a daily basis.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Customer Service Representative
NCWN Dealer Services Inc
03.2013 - 11.2015
- Selling vehicles warranties for any year, make and model, explain all the different coverages available to customers / consumers
- Also worked on claims, refunds, and customer complaints.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
San Fernando High School
San Fernando, CA01.2006
Skills
- Business reporting
- Customer Relations
- Team performance improvement
- Documentation Management
- Proficient in microsoft word, excel ,wpm 80
- General accounting tasks
- Accounting operations systems
- Route Planning
- Data entry proficiency
- Scheduling expertise
- Deadline-oriented
References
- Erika Castillo, (818) 294-1611
- Carina Carillo, (818) 331-2517
- Veronica Castrellon, (661) 733-0757
- William Santos, (818) 940-5051
Languages
Spanish
Native or Bilingual
Timeline
Expense Specialist (accounting)
IAA North Hollywood
07.2019 - Current
Customer Service Representative
WEBUYCARS.COM
07.2016 - 07.2019
Customer Service Representative
NCWN Dealer Services Inc
03.2013 - 11.2015
Lead Retail Sales Associate
Forever 21 Retail Inc. (Northridge Mall)
02.2013 - 11.2016
High School Diploma -
San Fernando High School
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