Martha Curtis
Tampa,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
7
7
years of professional experience
Work History
Barista
Canopy
03.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped management keep adequate supply on hand by notifying of shortages.
Freelance Graphic Designer
01.2016 - Current
- Met with customers to present mockups and collect information for adjustments.
- Used Adobe Illustrator and ProCreate to make images and layouts.
- Designed website layouts, templates, and unique branded looks.
- Developed creative design for print materials, banners, hats, t-shirts and advertisement
- Created broad range of work using various design techniques.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
Intern
Harrison Center For The Arts
05.2022 - 08.2022
- Sorted and organized files, spreadsheets, and reports.
- Scheduled and conducted interviews with locals associated with the center.
- Conducted group meetings and sessions with fellow interns
- Explored new technologies
- Created and wrote a collection of songs based on the interviews with locals.
- Sold and organized artwork for the galleries.
- Made creative advertisements for events run by the organization.
Intern
Harrison Center For The Arts
07.2021 - 08.2021
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Provided project progress updates and proposed solutions to issues.
- Collected, arranged, and input information into database system.
Restaurant Hostess
Salt Shack On The Bay
01.2020 - 08.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Accommodated special seating requests for guests to enhance satisfaction.
Wait Staff Member
Younglife
06.2019 - 07.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Prepared the beverages for each meal.
Volunteer
Wyldlife
08.2017 - 05.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Bachelor of Arts - Graphic Design
Covenant College
Lookout Mountain, GA05.2024
Skills
- Financial Transactions
- Performance Improvement
- Coffee and Tea Expertise
- Espresso Machine Operation and Maintenance
- Speaking
- Adobe Systems Software
- Visual Effects
- Active Listening and Communication
- Social Media Platforms
Timeline
Barista
Canopy
03.2023 - Current
Intern
Harrison Center For The Arts
05.2022 - 08.2022
Intern
Harrison Center For The Arts
07.2021 - 08.2021
Restaurant Hostess
Salt Shack On The Bay
01.2020 - 08.2020
Wait Staff Member
Younglife
06.2019 - 07.2019
Volunteer
Wyldlife
08.2017 - 05.2019
Freelance Graphic Designer
01.2016 - Current
Bachelor of Arts - Graphic Design
Covenant College
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