Martha Isabel Belteton
Gaffney,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Currently working as a Community Resource Advocate at the Kintegra Family Medicine office here in Bessemer City. Rewarding role, which has to assist the underserved communities. Participating in outreach events that assist those within our community to understand that Kintegra is here for them and their loved ones, regardless of them having insurance or little to no ability to pay for their office visit. Looking to expand those abilities to continue to assist the patients within Kintegra.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Community Resource Advocate
Kintegra Family Medicine- Bessemer City
Bessemer City, NC
01.2025 - Current
- Connect patients to community resources that they need.
- Assist patients through MAP to receive medications at an affordable rate.
- Facilitated health education workshops to promote community wellness and disease prevention.
- Established partnerships with healthcare providers to streamline access to medical services for clients.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Assisted consumers through the Navigator Consortium (ACA) as a volunteer Navigator to better understand their options to sign up for an affordable insurance plan or Medicaid.
- Assist patients on Medicare through SHIIP efforts to sign up for LIS (Extra Help) and better understanding their Medicare plan.
Patient Services Representative
Kintegra Family Medicine- Boiling Springs
Boiling Springs, NC
05.2021 - 01.2025
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns efficiently.
- Maintained accurate patient records and ensured compliance with healthcare regulations.
- Trained new staff on office procedures and patient management systems to ensure consistency in service delivery.
- Monitored insurance verification processes to minimize claim rejections and enhance revenue cycle efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness through EPIC system
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- At times, also served as an interpreter for the office for our Spanish-speaking patient population.
Clinical- Testing and Vaccination
Kintegra Health- COVID Mobile Unit
Gastonia, NC
01.2021 - 05.2021
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts. Sometimes working late days and weekends to assist with testing and vaccination through COVID.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Associate of Applied Science - General Technology
York Technical College
Rock Hill, SC05-2021
High School Diploma - undefined
Gaffney High School
Gaffney, SC05-2017
Skills
- Ethics and professionalism
- Reviewing documents
- Investigation skills to find resources that better assist patients during their time of need
- Proficient in microsoft 365
- HIPAA compliance
- Customer service
- Insurance verification
- Medical terminology
- Fluent in English and Spanish
- Interpreting physician orders
- Medicaid
- Problem-solving
- Team collaboration
- EMR
- Organization
Certification
- Seniors' Health Insurance Information Program ("SHIIP") One-line Basic Training - April 2025
- Legal Aid of North Carolina Inc.
as a federally-certified Marketplace Navigator ("ACA") Training - PCAP Training
Timeline
Community Resource Advocate
Kintegra Family Medicine- Bessemer City
01.2025 - Current
Patient Services Representative
Kintegra Family Medicine- Boiling Springs
05.2021 - 01.2025
Clinical- Testing and Vaccination
Kintegra Health- COVID Mobile Unit
01.2021 - 05.2021
High School Diploma - undefined
Gaffney High School
Associate of Applied Science - General Technology
York Technical College