Martha Lilia Perez Rabiola
Whittier,CA
Summary
Passionate organizer with several years of diverse experience energizing marginalized citizens to become productive society members. Creative problem-solver with proven success at fixing broken social systems and enabling long-lasting community changes. Relentless advocate for social change with focus on equipping community members to manage and perpetuate improvements.
Experienced Event Organizer with background in coordinating and executing a variety of successful events. Strong leadership skills coupled with an ability to effectively communicate with all levels of staff and attendees. Known for creative problem-solving abilities and knack for turning visions into reality. Demonstrated impact through seamless orchestration of memorable experiences, ensuring guest satisfaction.
Overview
31
31
years of professional experience
Work History
Event Organizer
Self Employed event planner
Los Angeles, CA
11.2010 - Current
- Developed event plans, timelines and budgets.
- Organized meetings with vendors to discuss event requirements.
- Assisted in creating promotional materials for events.
- Provided onsite support during events to ensure smooth operations.
- Scheduled speakers, performers and other personnel for events.
- Resolved any issues that may arise before or during an event.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Coordinated and executed over XX large-scale events annually, including logistics, vendor management, and attendee experience.
- Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
- Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Created program activities, agendas and budgets based on client requirements.
- Sourced speakers and special guests for wide range of corporate, industry and charitable events.
Front End Customer Service Manager
Top Valu Market
Los Angeles, California
10.1993 - 11.2007
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed risk by developing and implementing effective risk management strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
Education
Some College (No Degree) - Interpreting English to Spanish
East Los Angeles College
Monterey Park, CASkills
- Security planning
- Event billing
- Social media promotion
- Event marketing
- Special events planning
- Vendor and contract negotiations
- Decision-making
- Managing events start to finish
- Fundraising events
- Public speaking
- Conflict resolution
- Event planning
- Staff management
- Vendor relations
- Risk management
- Event setup and breakdown
- Volunteer management
Timeline
Event Organizer
Self Employed event planner
11.2010 - Current
Front End Customer Service Manager
Top Valu Market
10.1993 - 11.2007
Some College (No Degree) - Interpreting English to Spanish
East Los Angeles College