Marthaline T. Barlay
Ottawa
Summary
Dedicated health administrator with over three years of experience in clinic operations, compliance, and staff training. Proven track record of managing 100 to 170 weekly appointments while maintaining 100% accuracy in electronic records. Trained over 15 staff members to optimize administrative processes, enhance electronic health record management, and uphold patient confidentiality. Committed to fostering a streamlined and efficient healthcare environment that prioritizes patient care and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optometric Technician & Administrator
Bayshore Optometric Clinic
Ottawa, ON
07.2023 - 07.2024
- Triaged 40–60 patients per day and managed patient scheduling and intake within Jane App and Visual Eyes EHR systems, reducing check-in and documentation time by approximately 20%.
- Ensured 100% accuracy in PHIPA/PIPEDA-aligned electronic patient records by performing routine data quality checks and quickly correcting discrepancies flagged by clinicians.
- Ran the daily clinic schedule across 2–3 providers, optimizing chair time and supporting a high-volume appointment calendar averaging 100–150 weekly appointments.
Clinical Operations & Compliance Coordinator
Revivelife Clinic
Ottawa, ON
08.2022 - 06.2023
- Audited clinic protocols and updated SOPs regularly to maintain 100% compliance and standardize record storage.
- Entered and updated records for approximately 20 patients per day in the Jane App, keeping treatment plans and visit notes consistent and error-free.
- Validated medication dispensing for 100 patients weekly and procured missing items to guarantee uninterrupted treatment.
- Trained and onboarded over 15 new staff on clinic workflows, EHR documentation, and privacy procedures, maintaining consistent operations during periods of high staff turnover.
Research & Advocacy Intern
Canadian Federation of University Women (CFUW)
Ottawa, ON
01.2021 - 04.2021
- Produced advocacy tool kits and infographics for the 2021 International Women's Day campaign, supporting outreach to 100+ members across chapters.
- Conducted literature reviews and managed citation records for policy and advocacy briefs, ensuring all references were current, complete, and audit-ready for organizational use.
- Collaborated on Diversity, Inclusion, and Equity initiatives by contributing research and drafting content for campaigns focused on legislation affecting marginalized communities.
Administrative & Reporting Officer
Mac-Africa Consultants, Inc.
Monrovia, Liberia
01.2018 - 07.2019
- Leveraged Asana and MS Project to build and maintain project plans, track milestones, and report on progress for multi-country mining and infrastructure initiatives involving 10 international partners.
- Designed standardized reporting templates and data-collection trackers in Excel, improving on-time report delivery and achieving an estimated 25% increase in reporting accuracy for donors and senior leaders.
- Led cross-disciplinary meetings across 5 West African countries to document and resolve risks, issues, and dependencies within agreed timelines.
Education
Master of Arts - Public Ethics and Policy
Saint Paul University
01-2021
Bachelor of Science - Economics
University of Liberia
01-2016
Skills
- Leadership in Clinic Operations, Appointment Scheduling expertise, Strategic Resource Management, Policy & PHIPA/PIPEDA Compliance
- Healthcare Systems Management, Electronic Health Record Proficiency (Jane App, Visual Eyes), Records Management and project coordination
- EHR Data Management, Data Entry & Reporting, Audit-Compliant Documentation
- Effective Communication, Strategic Stakeholder Engagement, Public Relations Expertise
Websites
Certification
- TCPS2 Certificate — Research Ethics with Human Participants — 2025 | Government of Canada
- Project Planning and Management — 2018 | Liberian Institute of Project Administration (LIPA)
- Public Procurement — 2018 | Liberian Institute of Public Administration
Timeline
Optometric Technician & Administrator
Bayshore Optometric Clinic
07.2023 - 07.2024
Clinical Operations & Compliance Coordinator
Revivelife Clinic
08.2022 - 06.2023
Research & Advocacy Intern
Canadian Federation of University Women (CFUW)
01.2021 - 04.2021
Administrative & Reporting Officer
Mac-Africa Consultants, Inc.
01.2018 - 07.2019
Bachelor of Science - Economics
University of Liberia
Master of Arts - Public Ethics and Policy
Saint Paul University