Martha Maria Alvarez Yturria
Brooklyn,NY
Summary
Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Skilled Industrial Engineer knowledgeable about production process, lean manufacturing assurance, safety considerations and worker needs. Clear communicator and decisive leader. Solid track record of increasing team and production efficiency. With demonstrated aptitude for numbers, statistics, and processes. Bilingual in Spanish and English and Fluent in French offering solid comprehension of cultural diversity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Consultant Project Manager
Yturria Agente de Seguros
Monterrey, Mexico
09.2017 - Current
- Developed project plans, budgets and timelines to ensure successful completion of projects.
- Created detailed reports outlining progress and any issues encountered during the course of a project.
- Facilitated training sessions for team members on various topics relevant to the job role.
Teacher Cooking and Baking
Self-employed
Mexico City And Monterrey Mexico
02.2004 - 02.2018
- Owned a Culinary school and taught as an Guest teacher, and frequent judge at culinary competitions in different culinary schools
- Developed lesson plans following established culinary curriculum.
- Instructed students on terminology and techniques of culinary arts using visual and graphic media.
- Introduced innovative evaluation process to test students' comprehensive knowledge of ingredients, nutrition and presentation.
- Kept kitchen areas clean, organized and sanitized accounting to proper procedures, and GMPs
Area Sales Manager
Yturria Agente de Seguros
Monterrey, Mexico
01.2011 - 08.2017
- Managed independent teams to control all insurance accounts in 4 major hospitals in Monterrey
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Analyzed business and sales targets using critical problem-solving skills.
- Managed rollout of new products, developing and scheduling both long and short-term marketing activities.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Sales Supervisor
Yturria Agente de Seguros
Monterrey, NL
04.2009 - 01.2011
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Maintained relationships with customers through regular follow-up calls and emails.
Consulting Analyst
Yturria Agente de Seguros
Monterrey, Mexico
08.2008 - 04.2009
- Created reports summarizing findings from investigations into existing structures.
- Identified process inefficiencies and developed strategies to optimize operations.
- Conducted financial analysis using data from multiple sources including Excel spreadsheets, databases and third-party providers.
- Evaluated existing workflows within organizations to determine areas where improvements can be made.
Company Partner/ COO
De Cosio's Culinary and Catering
Monterrey, NL
07.2004 - 07.2008
- Managed the food and Pastry Factory, scheduling, training and manufacturing.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Organized, quoted and directed mayor catering events, such as weddings and bat mitzvahs and parties (up to 500 pax)
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw inventories, financial management, budget management, accounting and payroll activities.
- Conducted periodic assessments to evaluate company's financial performance.
- Enforced federal, state, local and company rules for safety and operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Tracked and replenished inventory to maintain par levels.
- Identified areas of inefficiency and performed root-cause analysis to solve problems.
- Collected AP, managed refunds and provided complete sales documentation.
- Established and updated production schedules to meet changing demands.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Created, Implemented and trained teams on company's SOPs.
- Taught Pastry and Cooking classes to non-employees.
Education
Certificate Program - Food Product Development
Cornell University
Ithaca, NY01-2024
Bachelor of Science - Industrial Engineering
ITESM
Monterrey, Mexico12.2002
Patisserie Grand Diplome - Certificate of Patisserie Superiore
Cordon Bleu Paris
Paris, France12.2001
Certificat De Cuisine Inermediarie - Professional Cooking
Le Cordon Bleu Paris
Paris, France11.2001
Skills
- Bilingual in English and Spanish and fluent in French
- Critical Thinking
- Team Management
- Strategist
- Performance Management
Hobbies
- Reading, book club leader and enthusiast.
- Love exercising, doing fast paced walking and rowing.
- Spending quality time with my family
Certification
Food Product Development Certificate By Cornell University
Timeline
Consultant Project Manager
Yturria Agente de Seguros
09.2017 - Current
Area Sales Manager
Yturria Agente de Seguros
01.2011 - 08.2017
Sales Supervisor
Yturria Agente de Seguros
04.2009 - 01.2011
Consulting Analyst
Yturria Agente de Seguros
08.2008 - 04.2009
Company Partner/ COO
De Cosio's Culinary and Catering
07.2004 - 07.2008
Teacher Cooking and Baking
Self-employed
02.2004 - 02.2018
Certificate Program - Food Product Development
Cornell University
Bachelor of Science - Industrial Engineering
ITESM
Patisserie Grand Diplome - Certificate of Patisserie Superiore
Cordon Bleu Paris
Certificat De Cuisine Inermediarie - Professional Cooking
Le Cordon Bleu Paris
Food Product Development Certificate By Cornell University
Similar Profiles
Lucia Navarro GarciaLucia Navarro Garcia
Collection Manager at AON RISK SOLUTIONS, AGENTE DE SEGUROS Y DE FIANZAS, S.A. DE C.V.Collection Manager at AON RISK SOLUTIONS, AGENTE DE SEGUROS Y DE FIANZAS, S.A. DE C.V.
Isis Pamela Guzman TrejoIsis Pamela Guzman Trejo
Project Manager at Grupo KC Agente de segurosProject Manager at Grupo KC Agente de seguros
Jose Armando Morales HernandezJose Armando Morales Hernandez
TECNO SERVICIOS PETROLIFEROS at Agente De VentasTECNO SERVICIOS PETROLIFEROS at Agente De Ventas