Hi, I’m
Martha Silvestri
Administrative Assistant
Katy,TX
Summary
Versatile professional with solid experience in office management. Demonstrates communication and leadership skills while working with external and internal publics. Able to manage multiple tasks in fast-paced and demanding settings. Proven organizational, analytical, and critical thinking skills. Fluent in English, Spanish, and Portuguese. Proficient with Microsoft applications, Internet, and computer-related software.
Overview
17
years of professional experience
1
Certification
Work History
Petrobras America Inc
Executive Assistant
10.2017 - 02.2020
Job overview
- Responsible for managing the schedules and communications of key company executives
- Prioritized emails and phone calls
- Managed calendars and set up meetings
- Gathered documents to prepare for meetings
- Coordinated travel arrangements
- Racked daily expenses and prepared weekly, monthly or quarterly reports
- Oversaw the performance of other clerical staff
- Acted as an office manager by keeping up with office supply inventory
- Organized and maintained the office filing system.
Petrobras America Inc
Document Controller
10.2017 - 02.2020
Job overview
- Responsible for the timely, accurate and efficient preparation and management of documents
- Controlled the numbering, sorting, filing, storing and retrieval of both electronic and hard copy documents produced by technical teams, projects and departments.
Everise
02.2022 - Current
Job overview
- Handle customer inquiries, complaints, billing questions and extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and develop best-option solutions
- Interface daily with internal partners, field services, new business, operations, and consumer affairs divisions
- Meet performance benchmarks in all areas (speed, accuracy, and volume)
- Help company attain the highest customer service ratings (as determined by external auditors)—earned high marks in all categories including communication skills, listening skills, problem resolution and politeness.
Petrobras America Inc.
Front Desk Mail Room Coordinator
01.2007 - 01.2012
Job overview
- Responsible for coordinating the Front Desk Mail Room team and its activities
- Scheduling/organizing meetings and appointments for project managers and senior engineers
- Producing the mailing reports and executing general office duties
- Provide support for the company’s senior administration, as needed.
Education
University Sao Marcos
B.S. Business Administration
01.1995
Skills
- Organizational Skills
- Training and mentoring
- Inventory Assessment
- Budget Adherence
- Team building
- Problem-solving aptitude
- Serial-Tasking
- Critical Thinking
- Excellent Communication
- Adaptability and Flexibility
- Interpersonal Communication
- Time Management
- Self Motivation
- Fluent in Spanish and Portuguese
Certification
PACE - Professional Administrative Certification of Excellent
Languages
Spa
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Everise
02.2022 - Current
Executive Assistant
Petrobras America Inc
10.2017 - 02.2020
Document Controller
Petrobras America Inc
10.2017 - 02.2020
Front Desk Mail Room Coordinator
Petrobras America Inc.
01.2007 - 01.2012
University Sao Marcos
B.S. Business Administration