Marti Eckstein
Indianapolis,IN
Summary
Solution-Oriented Well-being Professional with 17 years expertise in supporting clients on becoming the best version of themselves. Accomplished by utilizing the cognitive behavior change model and motivational interviewing to guide clients in developing an action plan with realistic goals.
Overview
17
17
years of professional experience
Work History
Digital Health Coach
Hinge Health
Indianapolis , IN (Remote)
04.2021 - Current
- Support hundreds of members in creating personalized and meaningful program goals that facilitate healthy and sustainable behavior change and improve musculoskeletal health.
- Provide comprehensive, empowering, and professional musculoskeletal coaching programs so members remain motivated to attain personal program goals .
- Promote educational resources to support growth and connected individuals with services offered by employer.
- Provide 1:1 coaching via phone calls and texts to track and interpret member health data in app and record members' progress in program.
Client Services Account Manager
Aduro
Indianapolis, Indiana
12.2018 - 10.2020
- Developed new business for book of 9 mid-size clients and identified areas of improvement to ensure satisfaction and retention.
- Developed trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Provided relevant account management coaching, including facilitating client well-being initiatives and programs, leadership, innovative ideas, problem-solving strategies.
- Ensured operational excellence by developing strategic account plans for assigned portfolio of clients which includes timely and successful delivery of solutions and renewals according to customer needs and objectives.
- Obtained feedback and partner with internal teams achieve high end-user engagement levels.
- Proactively worked with internal and external Support teams to find resolution to client issues or concerns in timely manner; inform relevant parties of status of resolution.
- Provided insight to integrated approach across other areas of company, ensuring that client needs were communicated effectively across departments.
- Clearly communicated process of monthly and quarterly initiatives to internal and external stakeholders.
Human Performance Coach, Onsite at Eli Lilly & Co.
Aduro
Indianapolis, Indiana
12.2016 - 12.2018
- Conducted face-to-face coaching consultations with employees and identify client needs through intrinsic motivation skills.
- Reviewed health screening and well-being assessment results and offer guidance for improvement via lifestyle changes.
- Lead monthly events to promote coaching benefit and well-being program onsite (well-being topic lunch and learn presentations, program information tables).
Senior Lifestyle Coach, Onsite at Eli Lilly & Co.
Sharecare Inc.
Indianapolis, Indiana
07.2015 - 12.2016
- Conducted 8 face-to-face health and coaching consultations daily with employees and provided health education.
- Presented monthly lunch and learn presentations to hundreds of employees on various well-being topics and created health content for social media.
Account Manager, Wellness Services
Five Points ICT, Inc
Franklin, Tennessee
11.2013 - 08.2014
- Served as day-to-day contact for client and program participants for entire organizational book of business (over 35 clients).
- Enhanced and developed new innovative wellness products and communications for portal as part of wellness applications.
- Responded to prospect RFP's relating to interest in wellness solutions and prepared pricing proposals.
- Evaluated wellness initiatives through custom reporting and program surveys.
Senior Account Manager
Spectrum Health Systems
Indianapolis, Indiana
05.2013 - 10.2013
- Developed and defined client program scope of services to accommodate goals and budget.
- Analyzed program data to develop and deliver customized client reports.
- Conducted biometric health screenings including health education consultation.
Client Advisor
WebMD Health Services
Indianapolis, Indiana
04.2007 - 09.2012
- Served as main point of contact for client and program participants; included facilitating wellness program communications, facilitate meetings, manage project scope and annual service plans.
- Managed and implemented projects associated with client health plan open enrollment period.
- Directed clients to identify program needs and developed/implemented services to meet program goals.
Health Educator
WebMD Health Services
Indianapolis, Indiana
09.2005 - 04.2007
- Performed telephonic health education consultations based on participant well-being assessment results.
- Monitored participants' progress during stages of change for at-risk health behaviors.
- Maintained record keeping procedure promoting consistency between multiple health education sessions.
Education
Master of Health Administration -
University of Phoenix
2009
Bachelor of Science - Health Science, Public Health
Ball State University
2005
Skills
- Gallup strengths- Achiever, Relater, Maximizer, Adaptability, Woo
- Board certified well-being coaching
- Account Management
- Problem-solving
- Client relationships
- Leadership
- Employee mentoring
- Results driven
- Presentations
- Strategic planning
- Excellent communication skills
- Customer Service
Affiliations
Certified Health Education Specialist (CHES) since 2005
Studying for NBC-HWC certification
Timeline
Digital Health Coach
Hinge Health
04.2021 - Current
Client Services Account Manager
Aduro
12.2018 - 10.2020
Human Performance Coach, Onsite at Eli Lilly & Co.
Aduro
12.2016 - 12.2018
Senior Lifestyle Coach, Onsite at Eli Lilly & Co.
Sharecare Inc.
07.2015 - 12.2016
Account Manager, Wellness Services
Five Points ICT, Inc
11.2013 - 08.2014
Senior Account Manager
Spectrum Health Systems
05.2013 - 10.2013
Client Advisor
WebMD Health Services
04.2007 - 09.2012
Health Educator
WebMD Health Services
09.2005 - 04.2007
Master of Health Administration -
University of Phoenix
Bachelor of Science - Health Science, Public Health
Ball State University
Similar Profiles
Richard M. OrvinoRichard M. Orvino
Senior Client Executive at Hinge HealthSenior Client Executive at Hinge Health
Kerry KeaneKerry Keane
Chronic Health Coach (Term Contract) at Hinge HealthChronic Health Coach (Term Contract) at Hinge Health
Kameron JohnstonKameron Johnston
Technical/Member Support Specialist at Hinge HealthTechnical/Member Support Specialist at Hinge Health