Marti Pace
West Jordan,UT
Summary
Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Reading Tester
Jordan School District
West Jordan, UT
08.2022 - 03.2023
- Recorded and documented test results to compare to expected results.
- Learned new testing methods through continued education.
- Conducted testing and load testing to identify specific action to better help students.
- Marked materials with grade or acceptance status.
Childcare Provider
Self-employeed
West Jordan, UT
04.2019 - 08.2022
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted with feeding infants and toddlers during meal times.
Customer Service Representative
Maximus Federal Services
Midvale , UT
11.2018 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Receptionist
Superior Water and Air
West Valley, UT
11.2018 - 04.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
Customer Service Cashier
RC Willey
Salt Lake City, UT
11.2016 - 03.2018
- Greeted customers and provided friendly customer service.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Informed customers of in-store promotions or pricing specials.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
Reading Tester
Jordan School District
West Jordan, UT
08.2012 - 10.2016
- See above
Barista
Starbucks
West Valley City, UT
07.2008 - 07.2012
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
Designer/Delivery
Classic Basket
Murray, UT
11.2005 - 06.2008
- Designed and built custom gift baskets
- Took Orders for baskets
- Received and stocked inventory
- Handled credit card and cash payments
- Delivered baskets around the Salt Lake Valley
Cashier
Your Dollar Store With More
West Valley City, UT
09.2003 - 11.2005
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Reservation Agent
Southwest Airlines
Salt Lake City, UT
10.1996 - 10.1998
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Resolved guest complaints by providing exceptional customer service.
- Researched and resolved customer issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Cosmetology License - Cosmetology
Sherman Kendall's Academy of Beauty Arts And Sciences
Salt Lake City, UT08-1992
High School Diploma -
Hunter High School
West Valley City, UT06-1991
Skills
- Reporting and Documentation
- Manual Testing
- Data Entry
- Appointment Scheduling
- Scheduling
- Report Generation
- Complaint Resolution
- Inbound and Outbound Calling
- Typing Proficiency
- Payment Processing
- Call Center Operations
- Research
- Complaint Handling
Timeline
Reading Tester
Jordan School District
08.2022 - 03.2023
Childcare Provider
Self-employeed
04.2019 - 08.2022
Customer Service Representative
Maximus Federal Services
11.2018 - 04.2019
Receptionist
Superior Water and Air
11.2018 - 04.2019
Customer Service Cashier
RC Willey
11.2016 - 03.2018
Reading Tester
Jordan School District
08.2012 - 10.2016
Barista
Starbucks
07.2008 - 07.2012
Designer/Delivery
Classic Basket
11.2005 - 06.2008
Cashier
Your Dollar Store With More
09.2003 - 11.2005
Reservation Agent
Southwest Airlines
10.1996 - 10.1998
Cosmetology License - Cosmetology
Sherman Kendall's Academy of Beauty Arts And Sciences
High School Diploma -
Hunter High School
Similar Profiles
Monte MaynardMonte Maynard
Administrative Assistant/Campus Monitor at Jordan School District West Jordan High SchoolAdministrative Assistant/Campus Monitor at Jordan School District West Jordan High School
Meline LevaoMeline Levao
Nutrition Student Asstant at Jordan School District/Bingham High SchoolNutrition Student Asstant at Jordan School District/Bingham High School
Kirk NielsenKirk Nielsen
Social Studies/Earth-Integrated Science Teacher at Jordan School District/Oquirrh Hills Middle SchoolSocial Studies/Earth-Integrated Science Teacher at Jordan School District/Oquirrh Hills Middle School
Kirk NielsenKirk Nielsen
Social Studies/earth-integrated Science Teacher at Jordan School District/Oquirrh Hills Middle SchoolSocial Studies/earth-integrated Science Teacher at Jordan School District/Oquirrh Hills Middle School
Leigh PerezLeigh Perez
Technical Implementation Manager at Waterford.orgTechnical Implementation Manager at Waterford.org