Summary
Overview
Work History
Education
Skills
Timeline
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Marti Votaw

Marti Votaw

Soledad,CA

Summary

Dynamic Health Care Grievance Coordinator with the State of California, skilled in dispute resolution and cross-functional coordination. Achieved significant improvements in grievance resolution rates through effective communication and training facilitation. Expert in managing high caseloads while fostering positive relationships, ensuring compliance, and enhancing client confidence in the grievance process.

Overview

34
34
years of professional experience

Work History

Health Care Grievance Coordinator

State of California
05.2005 - Current
  • Assisted in processing and documenting grievances to ensure compliance with policies.
  • Supported coordination of communication between departments to resolve issues efficiently.
  • Maintained accurate records of grievance cases to track resolution progress.
  • Contributed to the development of grievance procedures by providing feedback on processes.
  • Collaborated with team members to facilitate timely responses to customer concerns.
  • Engaged in training sessions to enhance understanding of grievance handling systems.
  • Monitored updates on grievance statuses, ensuring timely follow-ups and resolutions.
  • Aided in gathering data for reports on trends related to grievances for analysis purposes.
  • Implemented feedback loop mechanisms to ensure continuous improvement of the grievance management process, leading to a more effective resolution system.
  • Communicated effectively with diverse clientele, demonstrating empathy and professionalism in addressing their grievances.
  • Managed high caseloads diligently by effective organization strategies that maintained accuracy and timeliness during peak periods.
  • Provided expert guidance to clients on navigating the grievance system, empowering them to make informed decisions about their cases.
  • Maintained accurate records of all grievance cases, facilitating easier reporting and analysis of trends.
  • Identified areas for policy improvement through thorough analysis of recurring grievance themes, leading to proactive problem resolution.
  • Streamlined the complaint intake process for faster response times and improved customer satisfaction.
  • Established positive relationships with internal departments, enhancing cooperation when resolving cross-functional grievances.
  • Enhanced client confidence in the grievance process through clear communication and empathetic handling of sensitive issues.
  • Enhanced grievance resolution rates by implementing efficient tracking and monitoring systems.
  • Cultivated a collaborative work environment with team members, fostering efficiency in addressing grievances.
  • Improved interdepartmental communication, ensuring timely updates on case progress and resolutions.
  • Conducted regular audits of resolved cases to identify potential improvements or errors within the system.
  • Served as a subject matter expert during dispute resolution meetings, providing clarity on policy interpretations when required.
  • Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
  • Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance.

Deputy Sheriff

Monterey County Sheriff
08.1996 - 10.2004
  • Enforced laws and regulations, ensuring public safety within jurisdiction.
  • Conducted thorough investigations of incidents, gathering evidence and witness statements.
  • Collaborated with community organizations to promote crime prevention initiatives.
  • Managed emergency response situations, coordinating with multiple agencies as needed.
  • Provided training and mentorship to new deputies on operational procedures.
  • Evaluated case reports for accuracy and completeness before submission to prosecuting attorneys.
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
  • Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
  • Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
  • Enhanced public trust by providing professional and compassionate assistance during emergencies.
  • Observed jail and inmate activity to maintain order and safety.
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
  • Negotiated peaceful resolutions during conflict situations, minimizing need for force and reducing community tensions.
  • Conducted detailed interviews with victims, witnesses, and suspects, gathering crucial information for case investigations.
  • Administered first aid and emergency assistance at accident scenes, saving lives and stabilizing victims until medical teams arrived.
  • Conducted searches of individuals, vehicles and premises.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Provided testimony in court proceedings.
  • Checked vehicle equipment for proper functioning prior to use.
  • Obtained information from arrested subjects to conduct debriefings.

Typist Clerk II-Arrest Records

Monterey County Sheriff
12.1991 - 08.1996
  • Processed and entered data into departmental databases, ensuring accuracy and integrity of information.
  • Assisted in maintaining organized filing systems for legal documents, enhancing retrieval efficiency.
  • Supported administrative staff by preparing correspondence and reports, contributing to streamlined operations.
  • Reviewed documents for completeness and accuracy, minimizing errors in record-keeping processes.
  • Collaborated with team members to improve data entry workflows, fostering a more efficient work environment.
  • Trained new employees on software applications and office procedures, promoting consistency in task execution.
  • Reduced clerical errors with keen attention to detail while typing essential business documentation.
  • Increased office efficiency by promptly typing correspondence, reports, and other documents as required.
  • Eased workload for supervisors by taking on additional typing tasks during peak periods or staff absences.
  • Demonstrated versatility in handling diverse subject matter when completing typing assignments across different departments.
  • Facilitated seamless communication between departments through the prompt distribution of typed memos, emails, and other correspondence.
  • Streamlined document management systems by organizing digital files and physical paperwork in a systematic manner.
  • Contributed to team productivity by consistently meeting tight deadlines without compromising quality or accuracy.
  • Saved time for management personnel by drafting responses to routine inquiries from clients or internal stakeholders.
  • Optimized workspace organization with well-maintained equipment inventory such as keyboards, computers, and printers.
  • Expedited data entry processes by efficiently typing information into databases and spreadsheets.
  • Adapted quickly to new software programs for efficient data entry and document creation tasks.
  • Strengthened client relationships through professional communication via email, phone calls, or written correspondence when necessary.
  • Ensured proper formatting and layout of documents, adhering to company standards and guidelines.
  • Assisted colleagues with timely completion of tasks by providing accurate typing support for various projects.
  • Maintained strict confidentiality when handling sensitive company information during typing assignments.
  • Enhanced document accuracy by meticulously proofreading and editing typed materials before submission.
  • Typed official correspondence and reports from handwritten notes and other information sources.
  • Organized and prioritized proofreading, spell checking, document filing and data entry.
  • Accurately typed Number words per minute with no errors.
  • Created and modified corporate documents and forms.
  • Completed basic calculations and formulas to verify data accuracy prior to entry.
  • Checked completed work for proper spelling, grammar, punctuation, and format.
  • Interacted with public on phone and at reception desk to answer questions and resolve issues.
  • Verified data entered into database by reviewing, correcting and deleting data.
  • Typed letters, memos and other correspondence for staff, using various software programs.
  • Entered data into databases in alphabetic and numerical order.
  • Prepared data by compiling and sorting information.
  • Proofread and typed various legal documents for attorneys and law firms.
  • Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
  • Researched online and offline sources to obtain information for official documents or correspondence.

Education

Associate of Science - Administration of Justice

Monterey Peninsula College
Monterey, CA
08.2006

High School Diploma - English Composition

McCluer North High School
Florissant, MO
01.1987

Skills

  • Dispute resolution
  • Cross-functional coordination
  • Employee relations
  • Training facilitation

Timeline

Health Care Grievance Coordinator

State of California
05.2005 - Current

Deputy Sheriff

Monterey County Sheriff
08.1996 - 10.2004

Typist Clerk II-Arrest Records

Monterey County Sheriff
12.1991 - 08.1996

Associate of Science - Administration of Justice

Monterey Peninsula College

High School Diploma - English Composition

McCluer North High School

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