DAVID MENDOZA

State of California

01.1994 - 12.2022

Managed case intake processes to ensure timely and accurate service delivery.
Developed and implemented training programs for new agents to enhance team performance.
Analyzed operational data to identify trends and improve service efficiency across departments.
Collaborated with cross-functional teams to streamline workflows and reduce processing times.
Mentored junior agents, providing guidance on best practices in case management and parolee supervision.
De-escalated and resolved parolee and family complaints with punctual, polite and professional service.
Facilitated training sessions for new agents, elevating overall team performance.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.