Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Martie Thiessen

Lehigh Acres,FL

Summary

Dynamic food service professional with a strong work ethic and proven customer service skills honed at SDLC. Successfully trained staff, enhanced safety protocols, and reduced food waste through effective inventory control. Adept at multitasking in fast-paced environments while maintaining high sanitation standards and fostering teamwork among diverse groups.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Food Service Worker/Mgr

SDLC
02.2003 - 06.2024
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Oversaw training of more than Number team members.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Sales Associate

Handy Foods
01.1991 - 06.2001
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

General Studies

Fort Myers High
Fort Myers, FL

N/A - Nursing

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Fast-paced environment
  • Working quickly
  • Flexible schedule
  • Working with diverse people
  • Productivity and efficiency
  • Safe food handling
  • Cash register operation
  • Food preparation
  • Food and safety standards
  • Efficient food preparation
  • Food storage practices
  • Professional appearance maintenance
  • Cross-functional teamwork
  • Inventory control
  • Sanitation standards compliance
  • ServSafe
  • Equipment maintenance

Certification

Serv Safe

Timeline

Food Service Worker/Mgr

SDLC
02.2003 - 06.2024

Sales Associate

Handy Foods
01.1991 - 06.2001

General Studies

Fort Myers High

N/A - Nursing

Florida SouthWestern State College

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Martie Thiessen