Summary
Overview
Work History
Education
Skills
Timeline
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Martiese Morones

Summary

Interpersonal and coaching Skills Strong problem-solving Skills Relationship building Customer service Microsoft Office applications Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service

  • Oversaw and monitored 6 customer accounts on (CRM)- scheduled, dispatched, and coordinated pickup and delivery of all shipments in accordance with customer requirements.
  • Communicated and resolved an average of 400 customer service inquiries and complaints a week, in a timely and efficient manner.
  • Completed weekly goal of making 100 calls per day and book/closing 12-16 loads per week consistently.
  • Developed and maintained relationships with high school coaches, administrators, and family member to facilitate recruitment goals Gained 27 student-athlete commitments over 3 years contributing to the team reaching the 20- win plateau for the sixth time in school history.
  • Maintained records such as attendance, recruiting contacts, etc.
  • Management Supervised 58 student-athletes study hall hours per week, academic progress, degree completion requirements and classroom attendance checks over 3 years.

Assistant Men’s Basketball Coach

Southern University
Baton Rouge, LA
08.2018 - Current

Assistant, Dean of Students

Volusia County Schools
Deland, FL
08.2017 - 05.2018

Administrative Support

Advanced Medical Solutions
Lexington, KY
10.2016 - 05.2017

Logistics Account Executive

Lexington, KY
05.2016 - 10.2016

Substitute Teacher

Rowan County Schools
Morehead, KY
08.2015 - 05.2016

Men’s Basketball Assistant Coach

Morehead State University
Morehead, KY
08.2012 - 06.2015

Education

M.A - Sports Management

Morehead State University

B.A. - Sociology

University of Kentucky

Skills

Complaint resolution

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Timeline

Assistant Men’s Basketball Coach

Southern University
08.2018 - Current

Assistant, Dean of Students

Volusia County Schools
08.2017 - 05.2018

Administrative Support

Advanced Medical Solutions
10.2016 - 05.2017

Logistics Account Executive

05.2016 - 10.2016

Substitute Teacher

Rowan County Schools
08.2015 - 05.2016

Men’s Basketball Assistant Coach

Morehead State University
08.2012 - 06.2015

B.A. - Sociology

University of Kentucky

M.A - Sports Management

Morehead State University

Customer Service

Martiese Morones