Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Martika Lake

Phlebotomist
Towson,MD

Summary

Professional, courteous, skilled phlebotomist. Worked in high-volume environments. Excellent customer service skills, attention to detail, and a team player. Experience in clerical front desk duties.

Overview

9
years of professional experience
1
Certification

Work History

American Red Cross
Baltimore

Phlebotomist
08.2020 - 05.2025

Job overview

Performed venipuncture 20 to 50 times per day, as well as testing for hemoglobin, and closely followed infection control and sharps disposal guidelines.

Provided guidance in safe phlebotomy techniques and procedure documentation to new hires.

Conduct health history screening and obtain vitals. Accurately enter demographics into the computer for donor eligibility and verification.

Operated an apheresis machine, and labeled specimen collection sets. Centrifuge, aliquot, handled specimens for laboratory testing.

  • Adhered to HIPAA guidelines regarding patient privacy. Provided excellent customer service to all donors, addressing questions and concerns.
  • Maintained fully-stocked phlebotomy cart, carrier and station.

Extended Stay America
Glen Burnie

Front Desk Agent
03.2016 - 08.2020

Job overview

  • Welcomed guest upon arrival and engaged in friendly conversations while conducting the check-in process.
  • Using established procedures, verified guest identification, and credit card information. Processed payments using the computer system, provided customers with receipts, proper bills, and change.
  • Resolved guest complaints promptly, ensuring satisfaction, and providing 5-star customer service.
  • Performed data entry into various computer systems accurately. typed letters, filed documents, and scanned and copied documents when necessary.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Input and confirmed reservations for guests.
  • Maintained organized front desk area to ensure smooth operations.

Fiber Electronics
Baltimore

Assembler
11.2018 - 03.2020

Job overview


• Followed standard operating procedures (SOPs) for product assembly, ensuring consistency and
efficiency
• Utilized various hand tools, such as crimpers and strippers, to strip and terminate wires
• Inspected finished products for defects or errors, making necessary adjustments or repairs as needed
• Prioritized tasks effectively based on urgency while maintaining high-quality standards
• Collaborated with team members to achieve daily production targets and deadlines Assembled electronic components following detailed specifications and quality standards.

Maintain a clean work area by sweeping up debris from assembly operations.

  • Packed finished products for shipment and prepared them according to shipping specifications.

Education

BCCC
Baltimore, MD

Associate of Arts from General Studies
10-2019

University Overview

Skills

  • Venipuncture
  • Specimen collection,processing
  • Customer service
  • Aliquot,centrifuge
  • Computer skills/Data entry
  • Attention to detail
  • Clerical duties
  • Guest services
  • Effective communication
  • Interpersonal skills
  • Time management
  • Payment processing
  • Microsoft office

Certification

CERTIFIED PHLEBOTOMY TECHNICIAN

Timeline

Phlebotomist
American Red Cross
08.2020 - 05.2025
Assembler
Fiber Electronics
11.2018 - 03.2020
Front Desk Agent
Extended Stay America
03.2016 - 08.2020
BCCC
Associate of Arts from General Studies
Martika LakePhlebotomist
Resume profile built at Resume-Now.com