Martika Lake

Performed venipuncture 20 to 50 times per day, as well as testing for hemoglobin, and closely followed infection control and sharps disposal guidelines.

Provided guidance in safe phlebotomy techniques and procedure documentation to new hires.

Conduct health history screening and obtain vitals. Accurately enter demographics into the computer for donor eligibility and verification.

Operated an apheresis machine, and labeled specimen collection sets. Centrifuge, aliquot, handled specimens for laboratory testing.

• Adhered to HIPAA guidelines regarding patient privacy. Provided excellent customer service to all donors, addressing questions and concerns.
• Maintained fully-stocked phlebotomy cart, carrier and station.

• Welcomed guest upon arrival and engaged in friendly conversations while conducting the check-in process.
• Using established procedures, verified guest identification, and credit card information. Processed payments using the computer system, provided customers with receipts, proper bills, and change.
• Resolved guest complaints promptly, ensuring satisfaction, and providing 5-star customer service.
• Performed data entry into various computer systems accurately. typed letters, filed documents, and scanned and copied documents when necessary.
• Responded to inquiries and room requests made online, by phone, and via email.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Input and confirmed reservations for guests.
• Maintained organized front desk area to ensure smooth operations.

• Followed standard operating procedures (SOPs) for product assembly, ensuring consistency and
efficiency
• Utilized various hand tools, such as crimpers and strippers, to strip and terminate wires
• Inspected finished products for defects or errors, making necessary adjustments or repairs as needed
• Prioritized tasks effectively based on urgency while maintaining high-quality standards
• Collaborated with team members to achieve daily production targets and deadlines Assembled electronic components following detailed specifications and quality standards.

Maintain a clean work area by sweeping up debris from assembly operations.

• Packed finished products for shipment and prepared them according to shipping specifications.