Martin Acevedo
Great Lakes Livery
Amherst,OH
14
years of professional experience
Results-driven Case Management and Body Shop Operations Specialist with a proven record of enhancing workflow and driving operational efficiency. Achieved improved service quality through effective teamwork, critical thinking, and protocol implementation. Committed to maintaining high standards of customer satisfaction and operational excellence.
Work History
First Call
3 Years 11 Months- Developed and implemented protocols for handling sensitive case materials and maintaining confidentiality.
- Collaborated with law enforcement agencies to provide expert testimony in court proceedings.
- Coordinated with medical examiners and law enforcement agencies to streamline processes for case management and reporting.
- Performed meticulous scene investigations to gather crucial information necessary for accurate determinations of cause and manner of death.
- Timely and efficient removal and transportation of the deceased.
Body Shop Office Manager
9 Years 7 Months- Managed daily operations of body shop office, ensuring smooth workflow and customer satisfaction.
- Oversaw scheduling and coordination of repair jobs, optimizing resource allocation and efficiency.
- Implemented inventory management systems, improving accuracy in parts tracking and ordering processes.
- Developed training programs for new staff, enhancing team performance and service quality.
- Performed collision repairs, including dent removal, panel replacement, and body alignment.
- Prepared vehicles surfaces by sanding, grinding, filing, and priming prior to painting.
- Assisted with paint preparation, masking,color matching, and finishing.
Education
High School Diploma
Skills
Teamwork and collaboration
Customer service
Problem-solving
Adaptability
Time management
Critical thinking
Calm under pressure
Quality control
Safety management
Training and coaching
Workflow coordination
Business relationships
Marketing
Collision repair proficiency
Team development and supervision
Timeline
First Call
Great Lakes Livery
03.2022 - 02.2026Read More
Body Shop Office Manager
Ohio Truck Sales
02.2012 - 09.2021Read More
Southview High School
High School Diploma
Read More