MARTIN ALVAREZ
Fort Worth,Texas
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
11
11
years of professional experience
Work History
Senior Project Manager
SONS ROOFING LLC
02.2023 - Current
- Inspections of residential roofs/properties to asses hail damage along with other mechanical damages to roof and property.
- Worked with various homeowners insurances and help guide homeowners through the insurance claim process.
- Monitored construction crews project progress for installing new roofs on residential houses, implemented corrective measures to acquire success.
- Directed changes to project scope and cost, and implemented appropriate change management processes to keep installment project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones in installations.
Assistant Manager/Bartender
SoClutch inc.
05.2019 - 07.2023
- Lead Bartender at Concrete Cowboy (Frisco & Fort Worth locations).
- Performed liquor orders.
- Scheduled department staff strategically to maintain proper coverage based on business volume.
- Coordinated the staff and supplies necessary to serve over hundreds of customers per week.
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bartender
Greenlight Social
01.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Floor Sales Associate
AT&T
07.2020 - 12.2020
- Answered customer questions about AT&T phone/internet plans, pricing and devices.
- Performed technical changes to plans, devices and phone and internet services for customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Production Team Member
The Coca-Cola Co.
02.2020 - 08.2020
- Inspected production area regularly to identify and remove safety hazards and time-wasting inefficiencies
- Led and supervised production shift with 20+ workers, communicating production goals and solving daily problems
- Implemented regular equipment maintenance plans, troubleshot problems, and coordinated routine repairs
- Inspected completed products to verify quality and identify production problems.
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
Sales Associate
Bestbuy
07.2013 - 01.2015
- .Educated guest in merchandise and answered customers questions about merchandise.
- Managed purchases, returns, exchanges, and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - Business Administration And Management
Tarrant County College
FORT WORTH, TexasNo Degree - Computer And Information Sciences
Texas State University
San Marcos, TexasComputer And Information Sciences
Southwestern Oklahoma State University
Weatherford, Oklahoma05.2016
High School Diploma -
Central High School
Keller, Texas05.2012
Skills
- Team leadership
- Equipment and Machine maintenance
- Project Planning
- Client Relations
- Training and Mentoring
- Contract Preparation
- Team Collaboration
- Staff Management
- Idea Development and Brainstorming
- Phone and Email Etiquette
Timeline
Senior Project Manager
SONS ROOFING LLC
02.2023 - Current
Bartender
Greenlight Social
01.2022 - 01.2023
Floor Sales Associate
AT&T
07.2020 - 12.2020
Production Team Member
The Coca-Cola Co.
02.2020 - 08.2020
Assistant Manager/Bartender
SoClutch inc.
05.2019 - 07.2023
Sales Associate
Bestbuy
07.2013 - 01.2015
No Degree - Business Administration And Management
Tarrant County College
No Degree - Computer And Information Sciences
Texas State University
Computer And Information Sciences
Southwestern Oklahoma State University
High School Diploma -
Central High School
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