Martin Alvarez
La Grange,KY
Summary
Hardworking and passionate worker with strong organizational skills.
Versatile Repair Tech with talent in customer service and sales.
Excellent problem solving.
Excellent punctuality.
Overview
2
2
years of professional experience
Work History
Luggage Repair Technician
Bagmaster Luggage Repair And Sales
Aventura, FL
06.2022 - 05.2024
- Maintained inventory of repair supplies and ordered parts.
- Repaired luggage and handbags.
Customer Service Representative
Bagmaster Luggage Repair And Sales
Aventura, FL
06.2022 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Bagmaster Luggage Repair And Sales
Aventura, FL
06.2022 - 05.2024
- Organized produc and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Highschool Degree -
Hollywood Hills High School
Hollywood, FL05.2022
Skills
- Customer Service
- Mechanical skills
- Safety Requirements
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Luggage Repair Technician
Bagmaster Luggage Repair And Sales
06.2022 - 05.2024
Customer Service Representative
Bagmaster Luggage Repair And Sales
06.2022 - 05.2024
Sales Associate
Bagmaster Luggage Repair And Sales
06.2022 - 05.2024
Highschool Degree -
Hollywood Hills High School