Martin Carrillo
Norwalk,CA
Summary
Proven skills in interpreting conversations and translating documents between Enlish and Spanish. High-energy in Customer Service with 2 years of related experience and desire to positively impact service for authentic and specific customers. Solid administrative background combined with self-motivated nature and i also can translate it to work in-person without any issue. Shown my durability and satisfaction during customer interaction and always give a good remark.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
Mitratech
Norwalk, CA
10.2023 - 02.2024
- Took ownership of each call by listening attentively to understand individual needs for filling out job applications and so to be able to provide a correct solution
- I would also follow up on pending organization issues that would affect specific amount of users during a hiring process under a online portal and provide a possible satisfactory solution.
Bilingual Sales Representative
Herbalife
Guadalajara, Jalisco
11.2022 - 10.2023
- Provided customer service in Spanish and English to customers, including answering questions and resolving complaints about the products.
- Assisted under different departments to create Sales Orders for products under their system and give a helpful order experience.
- Performed outbound calls to give out unique messages to specific qualifying consumers about promotions, detailed information or gifts.
Bilingual Sales Representative
Alorica
Guadalajara, Jalisco
08.2021 - 03.2022
- Performed a variety of market research to identify new opportunities to create a difference between our products and outsiders.
- Maintained accurate records of all sales activities during the day and to also validate my sales number with notations.
- Created custom writing templates in attempt to retain customers loyalty and trust for sticking with our product.
- Provided details to Policy and Legal information and advised it to customers to understand what our home protection service can cover.
Education
High School Diploma -
Colegio De Bachilleres Del Estado De Michoacan
San Pedro Cahro, Michoacan05-2021
Skills
- Caller Assistance
- English to Spanish Translation
- Call Management
- Issue Research
- Problem-Solving
- Microsoft Word
- Microsoft Excel and PowerPoint
- Workflow Management
- Salesforce
- Basic IT Developement and Coding
Affiliations
- Do some sport training either it being basketball or football.
- Doing some guitar practices online.
Accomplishments
- Won for Best Project Homework in biology 2019
- Accomplished to attend and participate in a state academy
Languages
English
Native/ Bilingual
Spanish
Full Professional
Coding IT Developer
- Side job of what im doing to gain experience and finalize a certification soon.
References
References available upon request.
Timeline
Bilingual Customer Service Representative
Mitratech
10.2023 - 02.2024
Bilingual Sales Representative
Herbalife
11.2022 - 10.2023
Bilingual Sales Representative
Alorica
08.2021 - 03.2022
High School Diploma -
Colegio De Bachilleres Del Estado De Michoacan