Martin Chero
Sugar Land,TX
Summary
Driven by a commitment to excellence, I leveraged my technical assistance and customer relationship management skills at Paylocity to enhance client satisfaction and streamline operations. My background includes roles in support, construction, and quality assurance, where I consistently achieved project goals and improved processes, demonstrating strong problem-solving abilities and a client-focused approach.
Overview
9
9
years of professional experience
Work History
Support Specialist
Paylocity
05.2023 - Current
- Provide comprehensive support to clients, addressing their technical and non-technical queries with efficiency and professionalism.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Analyze client requirements to determine the scope of their needs, ensuring a clear understanding of their objectives.
- Utilize critical thinking and problem-solving skills to troubleshoot and resolve client questions, striving for prompt and accurate solutions.
- Gather pertinent data, identify options, and recommend courses of action to achieve client objectives.
- Demonstrate exceptional customer service skills in all interactions with clients, ensuring their needs are met to their satisfaction.
Construction Technician
Raba Kistner
08.2018 - 05.2023
- Coordinated with subcontractors effectively, ensuring seamless integration into overall project timelines and budgets.
- Managed materials procurement efficiently maintaining accurate inventory records; resultantly avoiding delays caused due to lack or surplus stock.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Enhanced project safety by conducting regular inspections and enforcing strict adherence to guidelines.
- Collaborated with team members to ensure smooth workflow, contributing to timely project completion.
Quality Assurance Field Inspector
Lower Colorado River Authority
01.2016 - 03.2018
- Performed audits of supplier facilities to ensure compliance with industry regulations and company requirements.
- Managed a team of inspectors, prioritizing workloads and providing guidance to achieve timely completion of tasks.
- Assisted in implementing a new tracking system for non-conformities that led to increased transparency across departments.
- Developed comprehensive documentation for each inspection, providing detailed feedback to improve overall product quality.
Education
High School Diploma -
George Bush High School
Richmond, TX05.2005
Skills
- Remote Support
- Support Services
- Customer Relationship Management
- Technical assistance
Timeline
Support Specialist
Paylocity
05.2023 - Current
Construction Technician
Raba Kistner
08.2018 - 05.2023
Quality Assurance Field Inspector
Lower Colorado River Authority
01.2016 - 03.2018
High School Diploma -
George Bush High School