Martin Collado
Richland
Summary
Dynamic and results-driven professional with extensive experience in team leadership and operational efficiency at McDonald's. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in training staff and implementing process improvements, fostering a collaborative environment that boosts productivity and service quality.
Overview
11
11
years of professional experience
Work History
Crew Member
Mister Car Wash
06.2025 - Current
- Assisted customers with vehicle cleaning services, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Operated car wash equipment, adhering to safety and operational guidelines.
- Conducted quality checks on cleaned vehicles to meet company standards.
Assistant Manager
Jacksons
12.2023 - 05.2025
- Trained and developed staff to enhance operational efficiency and improve service quality.
- Led team meetings to communicate objectives and foster collaboration among staff members.
- Monitored inventory levels and coordinated stock replenishment to maintain product availability.
- Implemented process improvements that streamlined operations and enhanced overall productivity.
Assistant Manager
Sunpacific
09.2020 - 12.2023
- Facilitated performance management discussions, providing constructive feedback to team members.
- Engaged with customers to address concerns, fostering loyalty and enhancing customer satisfaction.
- Conducted training sessions for new hires, ensuring they understood company policies and procedures.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Shift Manager
McDonald's
03.2015 - 09.2020
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Coordinated shift schedules to optimize staff coverage and align with peak hours.
- Monitored performance metrics to identify areas for improvement and enhance efficiency.
- Conducted regular safety audits to maintain compliance with health and safety regulations.
Education
High School Diploma -
Hanford High School
Richland05-2013
Skills
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Interactive communication skills
- Problem-solving
Timeline
Crew Member
Mister Car Wash
06.2025 - Current
Assistant Manager
Jacksons
12.2023 - 05.2025
Assistant Manager
Sunpacific
09.2020 - 12.2023
Shift Manager
McDonald's
03.2015 - 09.2020
High School Diploma -
Hanford High School