Martin Contreras
El Paso,TX
Summary
Motivated and dependable professional with 7+ Years of experience in customer service, sales, logistics coordination, and team operations. Known for strong communication skills, problem-solving ability, and adaptability in fast paced environments. Committed to delivering excellent performance expectations, and contributing to organizational growth and team success.
Overview
8
8
years of professional experience
Work History
Personal Care Attendant
Plenitud Inc
02.2025 - Current
- Assist clients with daily living activities, personal hygiene, and mobility support.
- Provide emotional companionship to enhance client well-being and quality of life.
- Prepare meals according to nutritional guidelines and assist with household tasks.
- Administer medications following prescribed healthcare instructions
Delivery Driver
DoorDash
11.2023 - 04.2025
- Delivered orders efficiently while maintaining high customer satisfaction.
- navigated routes strategically using knowledge of local traffic patterns.
- Communicated proactively with customers regarding delivery updates.
- Maintained professionalism while resolving delivery concerns.
Customer Service Representative
Alorica
12.2022 - 08.2023
- Assisted customers with credit card account inquiries including balances, transactions, payments, and account activity.
- Explained billing statements, interest charges, payment options, and account terms clearly and professionally.
- Resolved customer concerns related to disputed transactions, late fees, and account issues.
- Provided solutions to improve customer satisfaction and account retention.
- Verified customer identity and protected sensitive personal and financial information in accordance with company regulations.
Truck Dispatcher
Freightline Republic
06.2022 - 11.2022
- Coordinated freight shipments and scheduled drivers ro ensure timely pickups and deliveries.
- Assigned loads to drivers based on availability, delivery schedules, and customer requirements.
- Monitored shipment progress using dispatch software and GPS tracking systems.
- Maintained Communication With drivers to provide updates,address delays, and resolve operational issues.
- Maintained accurate record of shipments schedules, and driver activity.
Professional Mover
Blackbear Moving Co
05.2018 - 01.2021
- Executed efficient loading and unloading of furniture and equipment, ensuring safety protocols were followed.
- Reviewed and completed moving contracts with customers, explaining services and pricing clearly.
- Recommended packing services to ensure full protection while contributing to increased sales revenue.
- Assisted in packing items securely to prevent damage during transport, employing appropriate materials and techniques.
- Collaborated with team members to optimize workflow, improving overall moving efficiency and client satisfaction.
- Maintained organization of inventory during moves, contributing to timely deliveries and accurate job completion.
Education
High School Diploma -
El Paso Academy
El Paso, TXSkills
- Sales & Customer Relations
- Trilingual Communication (English, Spanish, & Brazilian Portuguese)
- Customer Service Excellence
- Problem Solving & Conflict Resolution
- Data Entry
- Inventory Control & Organization
- Logistics Coordination
- Strong Work Ethic & Reliability
- Fast Learner & Adaptable
- Time Management
Timeline
Personal Care Attendant
Plenitud Inc
02.2025 - Current
Delivery Driver
DoorDash
11.2023 - 04.2025
Customer Service Representative
Alorica
12.2022 - 08.2023
Truck Dispatcher
Freightline Republic
06.2022 - 11.2022
Professional Mover
Blackbear Moving Co
05.2018 - 01.2021
High School Diploma -
El Paso Academy