Martin Elizondo III
Burleson,TX
Summary
Customer-oriented Supervisor with 10+ years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in leadership skills, best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Dependable management skills with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Plumber's Apprentice
McBride & Sons Plumbing
Argyle, TX
03.2023 - 07.2023
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Read blueprints and drawings to determine exact installation specifications.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Filled piping systems with water and air to test for leaks.
- Cut diverse pipe sizes and lengths to prepare for installation.
Bartender/Head Barback
Studio Eighty
Fort Worth, TX
05.2022 - 03.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Worked with off-site locations to find desired items for customers.
- Calculated pricing, applied discounts and collected payments to process transactions.
Route Delivery Driver
SPECS Distribution Center
Fort Worth, TX
03.2022 - 03.2023
- Verified delivery of items with customers and obtained proper signatures.
- Drove vehicle along pre-determined route and delivered customer orders on-schedule.
- Maneuvered vehicle into position at warehouse for unloading returns and loading new deliveries.
- Drove truckloads to customer sites daily and completed proper paperwork.
- Completed damage control checks on items and contacted supervisor about removing orders according to company policy.
- Followed DOT regulations and company safe driving guidelines and immediately reported safety hazards.
- Unloaded and reloaded delivery items.
- Conducted routine vehicle inspections, loaded trucks for delivery and picked up items for return.
- Consulted with customers to gain feedback and improve deliveries.
- Developed solid connections with customers to promote products.
- Drove delivery vehicles 20-40 miles to serve 15-30 customers.
- Loaded liquor into truck and unloaded at customer site in alignment with established site procedures.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
- Delivered customer orders and collected payments to keep accounts current.
- Maintained accurate recordkeeping of mileage, stops, orders and carton counts for daily routes.
- Promoted liquor and other products at route locations to drive acquisition goals.
Delivery Driver
Healthy Generation Vending
Houston, TX
06.2021 - 03.2022
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Inspected vehicle and maintained gas, oil and water levels.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Kept accurate logs of all deliveries and trips.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
Fabricator/Powder Coater
Elite Coating Services
Alvarado, TX
06.2020 - 06.2021
- Safely operated bake oven to accurately cure powder coats on customer projects.
- Sprayed wide range of products, including aluminum extrusions, large flat surfaces, awkward profiles.
- Prepared parts that required coating and diligently followed practices for applying powder coating.
- Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams.
- Operated equipment and made adjustments to settings to achieve proper quality and adherence to requirements.
Production Worker
Cold Shot Chillers
Houston, TX
06.2018 - 06.2020
- Built commercial chillers to customer specs.
- Basic HVAC Systems ranging from a 2 ton unit up to 100 ton unit depending on customer specs.
- Copper braising and PVC fitment for vhillers
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
Car Salesman
Tate Branch Carlsbad
Carlsbad, NM
07.2016 - 05.2018
- FCA Certified through Chrysler and GM Certified through General Motors. (2016-2018)
- Certified Jeep Expert, Ram Expert, Uconnect Expert (2016-2018)
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Maintained up-to-date database of sales contacts and customer information.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Consistently exceeded quotas by pursuing and closing sales.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Educated customers about sales processes, warranty requirements and service standards.
- Followed up with customers to build long-term relationships and successful referrals.
Operations Supervisor/Sales Associate/Store Manager
Bosworth Papers
Houston, TX
03.2008 - 03.2016
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Obtained signatures for financial documents and internal and external invoices.
Location Supervisor
Its A Wrap Production
Los Angeles, CA
03.2005 - 11.2006
- Supervised staff by checking in regularly to offer guidance.
- Worked on-set to manage location use and regulations.
- Assessed potential disruptions and location drawbacks.
- Coordinated solutions and communicated with Location Managers to direct daily operations.
- Scouted locations for long- and short-term film shoots.
- Liaised between production crew and community members, local police and involved agencies.
- Scheduled dates of location use for setup, filming and wrapping and striking.
- Hired security and cleaning staff members to organize, maintain and service film locations.
- Evaluated site logistics, access to power, parking and medical services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Warehouse Manager
Southwest Office Systems
Fort Worth, TX
09.2003 - 02.2005
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Established and maintained good relations with customers, vendors and transport companies.
- Generated warehouse shipping documents, packing lists and invoices.
- Operated forklifts to fill or empty overhead spaces.
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Trained staff on material handling processes to reduce shipping times.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
Customer Counter Clerk
United Parcel Service, UPS
Fort Worth, TX
01.2001 - 02.2005
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Counted and inspected cash registers and reported thefts and other complex issues to management.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Created and optimized employee schedules for shift coverage.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Team Leader Manager
Silverleaf Resorts
Arlington, TX
06.2000 - 07.2003
- Educated customers about product or service offerings meeting individual needs.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Handled inbound telephone calls from interested customers.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Broke down objections using friendly, persuasive strategies.
- Maintained and recorded customer information in database.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Collaborated with management to resolve concerns and problem calls.
- Made appointments with interested customers according to schedule availability.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Presented information about membership details and purchase advantages.
- Trained new hires and led large team of off-shore telemarketers.
Education
High School Diploma -
Carlsbad High School
Carlsbad, NM05.2000
Skills
- Inventory Control
- Supply Management
- Systems Maintenance
- Installation and Repair
- Food Service
- Suggestive Selling
- Beverage Preparation
- Menu Memorization
- Payment Processing
- Basic Accounting
- Complex Problem-Solving
- Food Running
- Staff Management
- Excellent Judgment
- Maintaining a Clean Bar
- Alcohol Ordering
- ABC Regulations
- Sales Expertise
- Creative Mixology
- TABC CERT
- Food Handler CERT
- Cash and Credit Transactions
- Maintaining Glassware Stock
- Outgoing Personality
- Organizational Ability
- Responsible Alcohol Service
- Outstanding Customer Service
- Safe Serving Knowledge
- Inventory
- Engaging Personality
- Service-Oriented Mindset
- Handling Difficult Customers
- Extensive Beer Knowledge
- Identification Verification
- Courteous
- Marketing and Sales Experience
- Customer Service
- Bar Service Preparation
- Pour concrete
- Minor plumbing
- Training and Presentations
- Computer Troubleshooting
- Computer Maintenance
- Data Reporting
- Hardware and Software Updates
- Spreadsheet Development
- Lesson Planning
- Tech-Savvy
- Software Upgrades
- User Training
- Component Replacement
- System Maintenance
- Project Coordination
- Device Installation
- Incoming Call Management
- Call Management
- Computer Diagnostics
- Help Desk Support
- Delivery Management
- Documentation Development
- Call Center Operations
- Teamwork and Collaboration
- Organizational Skills
- Blueprint Reading
Certification
- TABC CERTIFICATE
- FOOD HANDLER CERTIFICATE
Timeline
Plumber's Apprentice
McBride & Sons Plumbing
03.2023 - 07.2023
Bartender/Head Barback
Studio Eighty
05.2022 - 03.2023
Route Delivery Driver
SPECS Distribution Center
03.2022 - 03.2023
Delivery Driver
Healthy Generation Vending
06.2021 - 03.2022
Fabricator/Powder Coater
Elite Coating Services
06.2020 - 06.2021
Production Worker
Cold Shot Chillers
06.2018 - 06.2020
Car Salesman
Tate Branch Carlsbad
07.2016 - 05.2018
Operations Supervisor/Sales Associate/Store Manager
Bosworth Papers
03.2008 - 03.2016
Location Supervisor
Its A Wrap Production
03.2005 - 11.2006
Warehouse Manager
Southwest Office Systems
09.2003 - 02.2005
Customer Counter Clerk
United Parcel Service, UPS
01.2001 - 02.2005
Team Leader Manager
Silverleaf Resorts
06.2000 - 07.2003
High School Diploma -
Carlsbad High School
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