Martin Hernandez

• Evaluated existing procedures and made proactive adjustments to meet changing demands.
• Verified location of deployed hardware in correct organizational unit.
• Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
• Performed regular system audits to identify areas of improvement in performance, security, or compliance standards.
• Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
• Established disaster recovery plans by designing redundant systems that ensured business continuity during unforeseen events.
• Designed UCI building and Armstrong building infrastructures according to project specifications.
• Facilitated installation processes to deliver project requirements on time.
• Implemented best practices in change management to minimize disruptions during critical system updates.
• Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
• Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
• Skilled at working independently and collaboratively in a team environment.

Provided system administration support for 11 locations across California.

Install and activate WAN and internet circuits during site visits.

Execute assessments for both new and ongoing office locations.

Configured and installed Dell SonicWall firewalls to enhance site security.

Implemented APC UPS for better power reliability and increased operational continuity.

Enabled access to the corporate network via SD-WAN through IPsec Tunnel VPN.

Troubleshoot firewall connectivity issues with vendor support.

Managed Cloudberry online backups for physical and virtual servers.

Managed VMware ESXi Server administration.

Delivered customer support for network-related issues.

Configured and implemented 3CX IP phone solutions.

Managed acquisition and setup of phone numbers through SIP provider.

Integrated Avaya with 3CX by routing calls to the 3CX helpdesk Round Robin Group.

Upgraded network infrastructure at remote Think Together locations by installing racks, servers, firewalls, and security cameras.

Deliver network infrastructure improvement suggestions to IT Manager.

On-site support provided for Riverside University Health System (RUHS) network infrastructure for over 10 years.

Managed network architecture, design, and engineering across multiple geographical regions.

Configured and maintained Cisco routers & switches, high availability systems, wireless technology, Cat6 & Fiber cabling.

Established network standards emphasizing platform, hardware, and software.

Maintains accurate details of network configurations, cabling layouts, and equipment records.

Identified opportunities to enhance service delivery methods and procedures.

Complied with Service Level Agreements and internal processes for incident management.

Founded a testing lab to evaluate devices before rollout.

Managed site-to-site VPNs, access control lists (ACLs), and access modifications.

Set up and resolved issues with layer 2/3 switches, port channels, ISR 4000, C3850, C3750, and C2960.

Executed configuration changes on routers, switches & firewalls in collaboration with Systems Engineering/DevOps teams.

Collaborated with principal engineers and vendor teams to monitor issues, bug fixes, software releases, and product features improvements.