Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Hi, I’m

Jamila Watson

Forney,US
Jamila Watson

Summary

Detail-oriented team player with strong organizational skills and a proven ability to handle multiple projects simultaneously with a high degree of accuracy. Possessing a 4-year background in network planning and implementation, bringing extensive expertise as a Network Engineer. Confident and knowledgeable in multimedia systems, data storage, and encryption devices, adept at creating support and training documentation to enhance the employee knowledge base.

Overview

7
years of professional experience
1
Certification

Work History

Dallas College

Network Infrastructure Engineer
01.2023 - Current

Job overview

  • Performed routine audits on IT infrastructure to ensure compliance with cybersecurity policies.
  • Conducted ongoing research to stay informed about industry trends and threats.
  • Systematically upgraded software and hardware for better protection against data breaches.
  • Designed robust security policies integral to cybersecurity infrastructure.
  • Automated repetitive processes using Python, Perl, and Shell scripting.
  • Minimized downtime through proactive identification and resolution of potential IT infrastructure issues.

Verizon

IT Support Specialist
10.2022 - 01.2024

Job overview

  • Generated support tickets to address technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Delivered onsite technical support for 50 employees.

ProCollect

Collections Agent
01.2018 - 09.2022

Job overview

  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.

Education

Dallas College
Dallas

Associate of Science from Cyber Security
07-2025

University Overview

Dallas College
Dallas

Associate of Science from Business Management
07-2022

University Overview

Skills

  • Network troubleshooting
  • Customer support
  • IP addressing
  • Wireless networking
  • Network security
  • Firewall configuration
  • Network monitoring
  • Team collaboration

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • CISA - Certified Information Systems Auditor
  • CompTIA CYSA
  • CIT- Information Security Certificate
Availability
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Timeline

Network Infrastructure Engineer
Dallas College
01.2023 - Current
IT Support Specialist
Verizon
10.2022 - 01.2024
Collections Agent
ProCollect
01.2018 - 09.2022
Dallas College
Associate of Science from Cyber Security
Dallas College
Associate of Science from Business Management

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Jamila Watson