CHANCE DUNMAN
Forney,TX
Summary
Dedicated IT Support Technician with over 4 years of experience delivering exceptional Tier 1-2 technical support in an enterprise educational setting. Proficient in diagnosing and resolving hardware, software, and network issues across diverse platforms, including Windows, macOS, and Chrome OS. Holds CompTIA A+ and ITIL 4 certifications, demonstrating a commitment to maintaining high standards of service and efficiency in technical operations. Passionate about enhancing user experiences through effective problem-solving and proactive support strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Computer Technician
Crandall ISD
05.2021 - Current
- Provide Tier 1–2 support, troubleshoot hardware/software issues, install and configure systems, assist with network upgrades, and document incidents.
- Diagnosed and resolved hardware and software issues for various computing devices.
- Assisted in network troubleshooting, ensuring connectivity across multiple systems.
- Maintained inventory of computer equipment and peripherals for efficient operations.
- Documented technical procedures and solutions for future reference and training purposes.
Industrial Mechanic
Senoxseamlessgutters
07.2019 - 05.2021
- Diagnosed and repaired mechanical issues in production equipment to minimize downtime.
- Conducted routine inspections and preventative maintenance on machinery to ensure optimal performance.
- Collaborated with team members to streamline workflow processes, enhancing overall operational efficiency.
- Trained junior mechanics on safety protocols and proper equipment handling techniques.
Education
BAS - Cybersecurity & Information Assurance
Western Governors University
AAS - Engineering Technology
DeVry University
Skills
- Windows 10/11
- MacOS
- Chrome OS
- Tier 1–2 Support
- Ticketing Systems
- Imaging
- Hardware Repair
- Network Troubleshooting
- ITIL Processes
Certification
- CompTIA A+
- ITIL 4 Foundation
Timeline
Computer Technician
Crandall ISD
05.2021 - Current
Industrial Mechanic
Senoxseamlessgutters
07.2019 - 05.2021
AAS - Engineering Technology
DeVry University
BAS - Cybersecurity & Information Assurance
Western Governors University