ROBERT BOYDE
Dallas-Fort Worth,TX
Summary
IT Support professional with 3+ years of experience delivering technical support, managing device deployments, and supporting technology operations in fast-paced environments. Skilled at troubleshooting issues, maintaining documentation, and providing clear guidance to users with varying levels of technical experience.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Computer Technician
Princeton ISD
07.2023 - Current
- Provide technical support across a 1:1 Chromebook environment supporting more than 1,000 active devices.
- Led a Chromebook repair initiative involving 200+ devices.
- Processed approximately 20 device repairs per day during peak periods.
- Install and configure over 100 computers, printers, and networking equipment for classrooms.
- Coordinate device deployments, repairs, ticket requests, and walk-up support.
- Train and support new team members on device repairs, troubleshooting techniques, and support workflows, thereby ensuring consistent service and efficient day-to-day operations.
Project Manager
Grace Avenue Church
05.2021 - 05.2023
- Managed multiple projects from planning to completion, ensuring alignment with stakeholder goals.
- Facilitated stakeholder communication to gather requirements, driving clarity in project objectives.
- Tracked project progress and adjusted plans proactively in response to changing priorities.
Education
Bachelor of Science - Computer Science
University of Oklahoma
Norman, OK02-2023
Skills
- Microsoft Excel
- Microsoft 365
- Power BI
- SQL
- Google Workspace
- Windows 10/11
- Technical Troubleshooting
- Hardware & Device Support
- End-User Support
Certification
AWS Certified Cloud Practitioner (CLF-C02) - In Progress
Timeline
Computer Technician
Princeton ISD
07.2023 - Current
Project Manager
Grace Avenue Church
05.2021 - 05.2023
Bachelor of Science - Computer Science
University of Oklahoma