MARTIN JENSEN
Layton,UT
Summary
Accomplished healthcare operations and clinical management professional with 29 years of experience leading clinical services and healthcare teams. Expertise in strategic planning, quality improvement, regulatory compliance, and operational efficiency. Skilled in optimizing workflows and enhancing patient experiences while collaborating with executive leadership to ensure safe, patient-centered operations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
CLINICAL DIRECTOR
Midtown Community Health Center
Clearfield, UT
02.2024 - 08.2026
- Provided leadership and administrative oversight for daily Medical, Dental, and Behavioral Health clinic operations, ensuring efficient workflows and delivery of safe, patient-centered clinical services.
- Directed staff operations, providing supervision, coaching, training, and performance feedback to support organizational objectives and strengthen team performance.
- Collaborated with senior leadership on clinic priorities, operational planning, and alignment of site activities with broader organizational goals.
- Led quality improvement initiatives focused on workflow optimization, operational efficiency, and clinical outcomes.
- Coordinated clinical and support staff to ensure timely operational activities and seamless continuity of patient services.
- Maintained compliance with OSHA, CLIA, FTC, PCMH, and applicable state and federal requirements through ongoing monitoring, documentation, and staff education.
- Served as a key liaison between providers, clinical staff, and support personnel, resolving operational barriers and promoting effective multidisciplinary communication.
- Supported a culture of accountability, collaboration, continuous improvement, and patient-focused service.
HEALTHCARE SPECIALIST
Stericycle
Salt Lake City, UT
06.2018 - 10.2023
- Served as primary liaison for 35 hospitals, providing consultative support and coordinating healthcare waste-management services to ensure regulatory compliance and effective service delivery.
- Managed operational and compliance activities for 9 healthcare facilities, overseeing cost tracking, invoice review, resource management, and implementing cost-reduction strategies to enhance operational efficiency.
- Conducted customer site assessments to identify compliance gaps and operational opportunities, recommended process improvements to enhance overall service quality.
- Applied EPA, DOT, and DEA regulations to ensure safe and compliant healthcare operations.
- Project-managed implementation of new compliance-based services, coordinating schedules, resources, communications, and expectations across internal and external stakeholders.
- Developed and delivered customized training to healthcare personnel and organizational customers.
- Built strong customer and stakeholder relationships while identifying opportunities to improve operational efficiency and service delivery.
MEDICAL HEALTHCARE MANAGER
United States Air Force
Hill AFB, UT
06.2017 - 02.2018
- Planned, coordinated, and evaluated patient care services for military beneficiaries, including flying and special operational duty personnel.
- Directed support activities and organized the medical environment to enhance patient care and ensure readiness for contingency operations.
- Coordinated personnel and clinical resources to optimize patient care activities while adhering to established standards and protocols.
- Administered medications, IVs, and medical interventions while performing wound-care procedures to support patient recovery.
SENIOR EDUCATION & TRAINING DIRECTOR
United States Air Force
, Korea
10.2016 - 06.2017
- Directed medical education and training operations for 265 medical personnel, ensuring readiness and compliance with established requirements.
- Coordinated Advanced Cardiac Life Support and Pediatric Advanced Life Support education programs, improving skill proficiency among healthcare providers.
- Developed and managed the Simulation Center for EMT, BLS, ACLS, and PALS training, enhancing training capabilities for medical personnel.
- Directed American Heart Association program for Basic Life Support, ensuring program quality and compliance with certification standards.
- Coordinated the National Registry of Emergency Medical Technicians program and developed a 40-hour recertification program for 60 emergency response personnel.
- Increased NREMT program pass rate by 65% through structured curriculum development and training.
AEROSPACE MEDICINE CLINIC MANAGER
United States Air Force
, Korea
06.2015 - 10.2016
- Managed daily medical service resources and operational activities for an Aerospace Medicine clinic.
- Coordinated clinical services with executive and clinical management teams, enhancing patient care delivery and operational performance.
- Supervised 12 Medical Assistants supporting 5 medical providers, including personnel scheduling, workload coordination, and staff oversight.
- Improved patient satisfaction and access-to-care metrics to 98%.
- Managed $14,000 supply and equipment budget, ensuring effective budget execution and resource planning.
- Coordinated 8 emergency response drills, improving operational readiness and team coordination.
- Maintained compliance with military healthcare requirements and Joint Commission standards.
Education
Master of Science - Health Sciences: Public Health
Trident University
Cypress, CABachelor of Science - Health Services: Health Care Management
Trident University
Cypress, CASkills
- Patient-Centered Care
- Clinical & Practice Administration
- Healthcare Operations
- Quality Improvement
- Workflow Optimization
- Regulatory Compliance
- Budget management
- Strategic planning
- Performance Management
- Team leadership
- Team coordination
- Health Information Systems
- Conflict Resolution
- Patient Experience
Personal Information
Title: PRACTICE ADMINISTRATOR | HEALTHCARE OPERATIONS LEADER
Certification
American Heart Association BLS Instructor March 2026 March 2028
LANGUAGE
French Advanced
MILITARY LEADERSHIP
- United States Air Force Master Sergeant / E-7 March 1994 March 2018
- Healthcare and operational assignments included Wilford Hall Medical Center, Landstuhl Regional Medical Center, 27th Special Operations Medical Group, 51st Medical Group, and other Air Force organizations.
Timeline
CLINICAL DIRECTOR
Midtown Community Health Center
02.2024 - 08.2026
HEALTHCARE SPECIALIST
Stericycle
06.2018 - 10.2023
MEDICAL HEALTHCARE MANAGER
United States Air Force
06.2017 - 02.2018
SENIOR EDUCATION & TRAINING DIRECTOR
United States Air Force
10.2016 - 06.2017
AEROSPACE MEDICINE CLINIC MANAGER
United States Air Force
06.2015 - 10.2016
Master of Science - Health Sciences: Public Health
Trident University
Bachelor of Science - Health Services: Health Care Management
Trident University