Martin Jr Fonseca
Loveland,CO
Summary
Dynamic and goal-oriented professional with a strong background in customer engagement and sales assistance at Walmart. Proven ability to enhance customer satisfaction and loyalty through effective communication and problem-solving. Skilled in multitasking and team collaboration, consistently contributing to a positive work environment and achieving sales targets.
Overview
6
6
years of professional experience
Work History
Sporting Goods Sales Associate
Walmart
Loveland, CO
11.2020 - Current
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Explained details regarding current store promotions, sales, and special events to customers.
- Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
- Processed customer payments and bagged items to complete buying experience.
- Performed recovery of sporting goods items and returned to specified department areas.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Fast Food Worker
Burger King
Loveland, CO
06.2020 - 07.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Fast Food Worker
Wendy's
Loveland, CO
11.2019 - 02.2020
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
Concrete Laborer
A Concrete Inc
Johnstown, CO
06.2019 - 08.2019
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Assisted with installation of steel and anchor bolts to reinforce concrete.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
- Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
Education
Loveland High School
Loveland, COSkills
- Goal oriented
- Sports expertise
- Customer engagement
- Sales assistance
- Customer interaction
- Multitasking
- Multitasking Abilities
- Team cooperation
- Team collaboration
- Team leadership
Timeline
Sporting Goods Sales Associate
Walmart
11.2020 - Current
Fast Food Worker
Burger King
06.2020 - 07.2020
Fast Food Worker
Wendy's
11.2019 - 02.2020
Concrete Laborer
A Concrete Inc
06.2019 - 08.2019
Loveland High School