Martin Martinon
Los Angeles,CA
Summary
Bilingual banking professional with over 5 years of experience in financial services, including roles as Head Teller, Loan Experience Advocate, and Customer Advocate. Skilled in account management, loan processing, cash handling, and ensuring regulatory compliance. Adept at cross-selling financial products, leading teller operations, and delivering exceptional service in fast-paced environments. Fluent in English and Spanish, with strong communication, problem-solving, and leadership skills.
Overview
5
5
years of professional experience
Work History
Front Line Teller
PSFCU
01.2023 - Current
- Assisting customer and addressing customers queries
- Verify a customer's identity and financial information before processing a transaction
- Cross sale new and existing products while meet companies goals
- Processed new account openings and closures, ensuring accuracy and regulatory compliance.
Loan Experiences Advocate
PSFCU
01.2022 - 01.2023
- Met with applicants to obtain information for loan applications and to answer questions about the process.
- Obtained, verified, and compiled copies of loan applicants credit histories.
- Funded/Closed 45 loans per month for an average total of $543,459
- Cross sales new and existing products to members that met their needs
Head Teller
PSFCU
Pasadena , California
01.2022 - 01.2023
- Ensured vault balance accuracy and monitored all cash movements to maintain compliance and security
- Performed opening and closing manager duties, including overseeing branch opening/closing procedures
- Supervised teller line staff, provided training, and coached team members to improve performance and sales
- Conducted regular audits and reconciliations to ensure accuracy and prevent discrepancies
Customer Advocate
Speedy Cash
01.2020 - 01.2022
- Activating/Creating accounts for every new customer, accounts management for existing customers (Withdrawals/Transfers)
- Processing installment loans and payday loans daily
- Approving applicants following company policies/Denying applicants following company policies
- Identified and maximized sales opportunities by promoting Speedy Cash products and services to customers
Education
High School Diploma -
John C Fremont High School
Los Angeles, CA06-2018
Skills
- Good sales skill
- Adaptability
- Communication skills
- Leadership
- Financial Product Knowledge
- Account Management
Timeline
Front Line Teller
PSFCU
01.2023 - Current
Loan Experiences Advocate
PSFCU
01.2022 - 01.2023
Head Teller
PSFCU
01.2022 - 01.2023
Customer Advocate
Speedy Cash
01.2020 - 01.2022
High School Diploma -
John C Fremont High School