Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martin Martinon

Los Angeles,CA

Summary

Bilingual banking and customer service professional with experience in teller operations, loan processing, customer support, and shift leadership. Skilled in account management, cash handling, regulatory compliance, and financial product support. Fluent in English and Spanish with strong communication and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Front Line Teller

PSFCU
01.2023 - Current
  • Assisted members with account inquiries, transactions, and issue resolution
  • Verified member identity and financial information to ensure secure, compliant transactions
  • Cross-sold financial products and services, contributing to branch sales goals
  • Processed new account openings and closures, ensuring accuracy and regulatory compliance.

Loan Experiences Advocate

PSFCU
01.2022 - 01.2023
  • Met with applicants to gather information for loan applications and explain the process
  • Obtained, verified, and compiled applicants’ credit histories
  • Processed and submitted DMV paperwork, ensuring accurate documentation and compliance with state regulations
  • Cross-sold financial products and services to members based on their needs

Customer Advocate

Speedy Cash
01.2020 - 01.2022
  • Created and maintained customer accounts with accurate documentation
  • Resolved customer complaints by providing effective solutions and support.
  • Processed installment and payday loan applications in a high-volume environment
  • Evaluated applications to approve or deny loans based on company policies
  • Promoted financial products and services based on customer needs

Shift Leader

Yoshinoya
Los Angeles, CA, CA
04.2017 - 04.2020
  • Supervised daily operations in a fast-paced restaurant environment
  • Trained and supported team members in cashier, kitchen, and service roles
  • Managed inventory levels and ensured product availability
  • Handled cash transactions and customer service during peak hours

Education

High School Diploma -

John C Fremont High School
Los Angeles, CA

Skills

  • Customer Service
  • Sales & Cross-Selling
  • Cash Handling
  • Account Management
  • Communication Skills
  • Financial Product Knowledge

Timeline

Front Line Teller

PSFCU
01.2023 - Current

Loan Experiences Advocate

PSFCU
01.2022 - 01.2023

Customer Advocate

Speedy Cash
01.2020 - 01.2022

Shift Leader

Yoshinoya
04.2017 - 04.2020

High School Diploma -

John C Fremont High School
Martin Martinon