Martin McDonald
West Hartford,CT
Summary
Care manager and Accredited Case Manager with over a decade of experience coordinating complex patient populations across acute, post-acute, and community settings. Known for fostering interdisciplinary collaboration, optimizing care transitions, and guiding teams to improve patient outcomes and reduce avoidable utilization. Demonstrated experience in population health management, workflow design, and cross-continuum care coordination. Experienced in mentoring colleagues, supporting quality improvement initiatives, and partnering with operational and clinical leaders to strengthen care delivery systems. Healthcare leader that served as President of the Connecticut Chapter of the American Case Management Association (ACMA) and national committee member, advancing professional development and best practices in care management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Care Manager
Integrated Care Partners (ICP), Hartford HealthCare
02.2015 - Current
- Advantage Plus Network (APN) Liaison for Hartford HealthCare, coordinating care for high‑risk patients in a value‑based care environment. Partnered with interdisciplinary teams, providers, and system leadership to improve outcomes and strengthen patient‑centered care. Collaborated with payers and care managers to streamline care coordination and reduce inappropriate short‑term rehabilitation utilization.
- Managed a population of patients through CarePartners of Connecticut, supporting proactive care planning, utilization management, and population health initiatives.
- Develop individualized care plans that increase patient engagement, support disease stabilization, and minimize avoidable ED visits.
- Lead timely post-discharge outreach and collaborate with interdisciplinary teams to ensure safe care transitions and prevent readmissions.
- Design and refine care management workflows that strengthen cross-continuum communication and support system-wide standard work initiatives.
- Partner with directors, providers, and operational leadership to drive process improvements, performance goals, and patient experience priorities.
- Support interdisciplinary teams in identifying appropriate post-acute care pathways and resolving barriers to safe discharge planning.
- Mentor and guide colleagues on clinical best practices, care coordination strategies, and population health management.
Case Manager
VNA HealthCare, Hartford HealthCare
11.2011 - 02.2015
- Coordinated home-based clinical care for medically complex patients, aligning patient goals, family needs, and interdisciplinary care plans.
- Led interdisciplinary care coordination to align treatment plans with patient-centered goals and family priorities.
- Supervised LPNs and Home Health Aides, reinforcing best practices and providing bedside teaching on chronic disease management and patient safety.
- Collaborated with patients, families, physicians, and care teams to improve clinical outcomes while supporting cost-effective care delivery.
Cardiac Care Unit RN
Hartford Hospital
09.2010 - 10.2011
- Delivered high-acuity cardiac nursing care, supporting patient stabilization, recovery, and education during pre- and postoperative treatment.
- Provided comprehensive cardiac care in a specialized cardiac care unit, emphasizing patient safety and clinical monitoring.
- Collaborated with physicians, discharge planners, and social workers to ensure coordinated care transitions.
Cardiac Care RN, Telemetry
Beth Israel Medical Center, New York, NY
New York, NY
10.2008 - 08.2010
- Delivered telemetry nursing care for cardiac patients, implementing treatment protocols and monitoring for early signs of deterioration.
- Reviewed medical records and ensured follow-up care aligned with established treatment plans.
Manager
Café St. Bart’s, New York, NY
New York, NY
01.2003 - 01.2007
- Managed daily operations and staff at a high-volume NYC restaurant, developing leadership, communication, and operational management skills transferable to healthcare team leadership.
Education
Associate of Applied Science - Nursing
Phillips Beth Israel School of Nursing
Bachelor of Science - Nursing
Western Governors University
01-2014
Skills
- Interdisciplinary Collaboration & Stakeholder Engagement
- Care Transition Optimization & Readmission Reduction
- Population Health & Data-Informed Decision Making
- Post-Acute Care Strategy (STR, Home Health)
- Chronic Disease Management
- Quality, Safety & Risk Awareness
- Standard Work & Continuous Improvement
- Coaching, Mentorship & Staff Development
- Patient Advocacy & Shared Decision-Making
- Professional Representation & Board Leadership
Accomplishments
Strengthened statewide professional development and engagement as President of the Connecticut Chapter of the American Case Management Association (ACMA), during which the chapter successfully met the national performance metrics required to qualify for the ACMA National Chapter of Merit Award—reflecting meaningful growth, collaboration, and enhanced member value.
Affiliations
- American Case Management Association (ACMA) certified
- Connecticut Chapter President | 2023 – 2025
- Led chapter strategy, professional development programming, and member engagement for case management professionals across Connecticut.
- Connecticut Chapter Board Member | 2020 – 2025
- National Membership Committee Member | 2025 – Present
- National Chapter Mentor | Illinois & Dallas/Fort Worth Chapters
Certification
Accredited Case Manager (ACM) — ACMA | 2016
Timeline
Care Manager
Integrated Care Partners (ICP), Hartford HealthCare
02.2015 - Current
Case Manager
VNA HealthCare, Hartford HealthCare
11.2011 - 02.2015
Cardiac Care Unit RN
Hartford Hospital
09.2010 - 10.2011
Cardiac Care RN, Telemetry
Beth Israel Medical Center, New York, NY
10.2008 - 08.2010
Manager
Café St. Bart’s, New York, NY
01.2003 - 01.2007
Bachelor of Science - Nursing
Western Governors University
Associate of Applied Science - Nursing
Phillips Beth Israel School of Nursing
HONORS & RECOGNITION
Florence Nightingale Award — VNA Healthcare | 2013, Novice Nurse of Distinction — Beth Israel Medical Center | 2010, Circle of Excellence Nominee for Patient-Centered Care | 2010