Martin Moya
Chicago,IL
Summary
Experienced tow truck driver with a proven record of efficiency, adaptability, and exceptional customer service in fast-paced environments. Skilled in logistics, equipment care, and meeting client needs with professionalism. Quick to learn new processes, and eager to apply my expertise professionally and efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tow Truck Driver
MT Towing LLC
Chicago, Illinois
02.2023 - Current
- I developed great customer service skills from being a tow truck operator by working directly with people in high-stress and often emotional situations. I learned to stay calm, communicate clearly, and provide reassurance while assisting stranded drivers. Listening carefully to customers' concerns and explaining procedures during certain situations helped build trust, reduce anxiety, and alleviate any worries or doubts customers had. I also gained experience handling service calls professionally, arriving promptly, and resolving issues efficiently. This role taught me the importance of empathy, patience, and maintaining a positive attitude, even in challenging environments, all of which are essential for delivering great customer service and a great experience overall.
- Operated tow truck to transport vehicles safely and efficiently.
- Conducted vehicle inspections before and after towing services.
- Communicated with dispatch to coordinate towing requests and schedules.
- Assisted customers with vehicle recovery and roadside assistance inquiries.
- Maintained towing equipment and performed routine maintenance checks.
- Managed emergency situations calmly while on-site with clients.
- Documented service details and maintained accurate records of operations.
- I demonstrated a strong work ethic by consistently having the flexibility to work long hours to meet deadlines.
- I exhibited strong communication skills, with the ability to clearly convey technical information to team members. Effective at listening, understanding needs, and providing accurate updates to ensure smooth collaboration and successful outcomes.
- I adapt quickly to new roles and learn responsibilities in a short matter of time. I’m able to understand processes and workflows thoroughly, work efficiently with minimal supervision, and maintain productivity under pressure. I integrate seamlessly into new environments, solve problems effectively, and deliver consistent results while optimizing time and resources.
Education
Graduate Certificate - Electrical
Hvac Technical Institute
4532 S Kolin Ave07-2025
High School Diploma -
Instituto Health Sciences Career Academy
2520 S Western Ave06-2024
Skills
- OSHA-certified 10 hours
- Bilingual English and Spanish
- Quick thinking
- Time management
- Customer service
- Vehicle inspection
- Equipment maintenance
- Problem solving
- Technical communication
- Emergency response
- Adaptability
- Reliability
Certification
- OSHA certified 10 hours
- Electrical certificate
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Tow Truck Driver
MT Towing LLC
02.2023 - Current
Graduate Certificate - Electrical
Hvac Technical Institute
High School Diploma -
Instituto Health Sciences Career Academy
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