Martin Narvaez
Dallas
Summary
Detail-oriented Live Quoting Agent skilled in customer relationship management, complaint resolution, and order processing. Proven ability to enhance customer satisfaction through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Live Quoting Agent
Mygrant Glass Co
Irving
09.2022 - Current
- Managed customer inquiries and provided product information effectively.
- Processed sales orders and coordinated shipments with logistics teams.
- Collaborated with team members to ensure timely order fulfillment.
- Resolved customer complaints and ensured satisfactory service delivery.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Participated in ongoing training programs related to job duties or responsibilities.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Completed research to thoroughly understand client requirements.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
- Actively participated in developing strategies for improving customer relations.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Responded to client inquiries and resolved issues promptly.
- Involved with the Texas Pricing Program, which would give price quotes for customers and other warehouse CSRs in Texas.
- Involved with the monthly Sundry supply list, which highlights common and uncommon everyday tools used in the glass industry.
Customer Service Representative
Mygrant Glass
Irving
12.2019 - 09.2022
- Assisted customers with inquiries and product information effectively.
- Resolved customer complaints through active listening and problem-solving skills.
- Processed orders and returns efficiently using company software systems.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers on product features and benefits during interactions.
- Trained new staff on customer service protocols and best practices.
- Participated in team meetings to discuss service improvements and feedback.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
General Manager
Advance Auto Parts
Dallas
10.2018 - 12.2019
- Assisted customers in selecting appropriate auto parts for various vehicles.
- Managed inventory levels and maintained organized stockroom for efficient retrieval.
- Provided technical support and guidance on product features and compatibility.
- Processed customer orders and ensured timely delivery of parts to clients.
- Trained new staff on product knowledge and customer service best practices.
- Conducted regular audits of stock to identify discrepancies and manage replenishment.
- Resolved customer inquiries and complaints with effective communication skills.
- Monitored incoming shipments from vendors for quality assurance purposes.
- Trained new employees on proper use of store equipment and procedures.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Oversaw daily operations of the auto parts department for optimal performance.
- Developed merchandising displays to enhance product visibility and access.
- Assisted customers in selecting appropriate parts for their vehicles.
- Implemented procedures for handling returns and exchanges effectively.
- Collaborated with sales team to promote new product launches and specials.
- Conducted complimentary battery checks, testing and wiper installations.
- Organized promotional events to increase sales of auto parts products.
- Reviewed purchasing orders for accuracy and completeness.
- Trained new employees in all aspects of the store's operations, policies and procedures.
- Received, examined and reshelved returned parts.
- Processed cash transactions accurately and efficiently at a busy retail location.
- Managed cash register operations while ensuring compliance with company policies.
- Trained new staff on cash handling procedures and customer service techniques.
- Assisted in balancing cash drawers at the end of each shift for accuracy.
- Calculated and counted change quickly.
- Processed customer payments by cash or credit card accurately and efficiently.
- Kept work area neat and organized at all times.
Education
Some College (No Degree) - Gender Studies
Mountain View College
Dallas, TXSkills
- Customer relationship management
- Order processing
- Product knowledge
- Complaint resolution
- Payment processing
- Sales coordination
- Team collaboration
- Upselling techniques
- Active listening
- Problem solving
- Training and mentoring
- Resource allocation
- Clear communication
- Follow-up calling
Languages
English
Full Professional
Spanish
Professional
Timeline
Live Quoting Agent
Mygrant Glass Co
09.2022 - Current
Customer Service Representative
Mygrant Glass
12.2019 - 09.2022
General Manager
Advance Auto Parts
10.2018 - 12.2019
Some College (No Degree) - Gender Studies
Mountain View College