Martin Navarro
Tucson,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Mining Client Relationship Specialist
OMIMSA
Cananea, Sonora
12.2021 - Current
- Prepared detailed proposals based on customer requirements which included pricing structures and delivery schedules.
- Maintained accurate records of client interactions and transactions in the company database.
- Organized meetings with clients regularly to review progress on projects, discuss any issues or concerns they may have had, and determine future goals.
- Worked closely with sales team members to develop comprehensive strategies designed to increase sales revenues through upselling techniques.
- Collaborated with other departments within the organization to ensure that customer requests were addressed efficiently.
- Conducted regular follow-ups with existing customers to identify needs and provide solutions.
- Provided timely responses to all inquiries from clients regarding products or services.
- Developed and maintained relationships with clients, providing customer service and support to ensure client satisfaction.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
Building Contractor
Self-employeed
Tucson, Arizona
01.2017 - 10.2021
- Performed regular maintenance checks on tools used by employees while working on job sites.
- Developed detailed estimates for all labor costs associated with each job.
- Negotiated contracts with vendors for supplies and equipment needed for each build.
- Responded promptly to customer inquiries regarding status updates or changes in scope of work.
- Scheduled meetings with clients in order to discuss expectations for their project and provide an estimated time frame for completion.
- Ordered materials needed for builds in advance so they are available when needed at the job site.
- Organized daily operations of staff assigned to various jobsites including assigning tasks and monitoring progress on a regular basis.
- Inspected construction sites regularly to ensure work was being completed according to plans.
- Provided guidance and supervision to workers onsite throughout the duration of each project.
- Coordinated with architects, engineers, surveyors, inspectors, suppliers, subcontractors. throughout the building process to ensure accuracy and quality control measures were met.
Flooring Specialist
Flooring Systems of Arizona
Tucson, AZ
03.2010 - 01.2017
- Completed all necessary repairs on subfloor surfaces prior to installation of new floors.
- Kept accurate records of daily activities including hours worked, materials used.
- Provided detailed estimates of labor costs, material costs, and time frames for completion of projects.
- Reviewed blueprints and schematics in order to plan out efficient workflow processes prior to beginning a project.
- Resolved customer complaints promptly and efficiently when they arise during a project.
- Inspected finished product for quality assurance purposes before finalizing the job with customers.
- Ordered materials needed for installation of new flooring systems.
- Adhered to safety protocols while working on job sites in order to prevent injury or property damage.
- Managed multiple projects simultaneously while maintaining high quality standards.
- Collaborated with other tradesmen on multi-trade jobsites when necessary.
Education
Construction Trades
Contractor Licensing
Tucson, AZ01-2017
High School Diploma -
Ppep Tec - Celestino Fernandez Learning Center
Tucson, AZ05-2005
Associate of Applied Science - Mechanical Engineering
Pima Community College
Tucson, AZSkills
- Bilingual proficiency in English and Spanish
- Customer Relations
- Proficient in MS Office, Google Workspace
- Team Building and Leadership
- Problem-Solving
- Records Management
- Time Management
- Complaint resolution
- Cross-Functional Collaboration
Timeline
Mining Client Relationship Specialist
OMIMSA
12.2021 - Current
Building Contractor
Self-employeed
01.2017 - 10.2021
Flooring Specialist
Flooring Systems of Arizona
03.2010 - 01.2017
Construction Trades
Contractor Licensing
High School Diploma -
Ppep Tec - Celestino Fernandez Learning Center
Associate of Applied Science - Mechanical Engineering
Pima Community College