Jessica Martinez
Hialeah,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CRS (Client Relationship Specilist)
Marken
08.2022 - 08.2024
- Monitored and improved quality assurance through root cause analysis and application of customer feedback survey results.
- Delivered responsive support to clients during high-pressure periods, preventing potential churn due to dissatisfaction.
- Enhanced customer satisfaction by consistently meeting and exceeding service expectations.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Warehouse Associate
Best Buy
09.2021 - 06.2022
- I work in the warehouse where I receive shipments from trucks, count the inventory, damage out any products, schedule deliveries & make sure everything is in place
- I train new associates in packing orders, getting the orders from customers, and doing curbside
- I cover different departments like the registers & customer service
- Where I interact with customers & make returns
Intern
Paradisus Medical Center
06.2020 - 10.2020
- I conducted an internship at this clinic in the summer where I gained clinical skills, AS WELL AS improved my skills in working with the public
- I would work as front desk and help out patients with their insurance information and answer phone calls
- ALSO, I would do EKG’s and assist patients with taking their vitals
Intern
South Point Pharmacy
09.2019 - 04.2020
- I began as an intern where I would file patient’s documents and I would handle customer SERVICE-RELATED situations as well as scheduling assistants for pick ups and register handling
- After I was made as a part-timer and I was able to be at the front desk doing one on ones with customers
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
BSN (Bachelors in Nursing) - Nursing
Nova Southeastern University
Davie, FL05-2026
Highschool -
Hialeah Gardens Highschool
06-2021
Skills
- Microsoft certified
- Excel Experienced
- Outlook experienced
- Front Desk experienced
- Bilingual English and Spanish
- Problem solver
- Punctual
- Creativity
- Organization
- Customer service 4
- Multi-tasking
- Call Handling
- Reliable
- Self-Starter
- Computer Proficiency
- Cash Handling Skills
- Data Entry
- Scheduling
- Co-worker Trainer
- Inventory Check
- Teamwork and Collaboration
- Research and due diligence
- Organizational Skills
- Calm Under Pressure
- Client Needs Assessment
- HIPAA Regulations Understanding
- Infection control protocols
- Electronic Health Records Management
- BLS Certified
- Fluent in Spanish
- Vital Sign Monitoring
- Patient Scheduling
- Sterilization techniques
Certification
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
CRS (Client Relationship Specilist)
Marken
08.2022 - 08.2024
Warehouse Associate
Best Buy
09.2021 - 06.2022
Intern
Paradisus Medical Center
06.2020 - 10.2020
Intern
South Point Pharmacy
09.2019 - 04.2020
- Basic Life Support Certification (BLS)
BSN (Bachelors in Nursing) - Nursing
Nova Southeastern University
Highschool -
Hialeah Gardens Highschool
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