ORLANDO NG
Bessemer City,NC
Summary
Accomplished Project Manager offering 10 years of experience in the Pharmaceutical Industry. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Biopharmaceutical Implementation Manager
Marken
04.2020 - 09.2024
- Ensuring timely and safe delivery of pharmaceutical products while maintaining product integrity.
- Identifying risks and implementing mitigation strategies to ensure smooth project execution. Leading cross-functional teams including supply chain, quality control, regulatory affairs, and operation.
- Tracking project performance and preparing reports for stakeholders.
- Ensuring adherence to all regulatory, safety, and quality requirements.
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
- Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.
- Spearheaded strategic planning meetings to define key goals for future projects aligning with company objectives effectively.
- Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
- Documented processes to streamline setup, customization and maintenance.
- Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
- Completing CAPAs for clients when an issue was raised.
Logistics Customer Service Supervisor
Marken
04.2016 - 04.2020
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Enhanced team morale and productivity by implementing regular feedback sessions and recognition programs.
- Reduced employee turnover by creating supportive and engaging work environment.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Logistic Coordinator
Marken LLC
02.2010 - 04.2016
- Filed AES/SED's for all shipments over 2,500.00 and up.
- Communicated with dispatchers, warehouses and customers regarding outgoing orders.
- Prepared documents for shipment claims submissions.
- E-mailed suppliers, carriers and customers with shipping updates.
- Determined the most cost-effective procedures and routes for shipments.
- Managed shipment schedules to maximize productivity and cut costs.
- carrier-performance metrics and monthly costs reports to executive team.
Education
No Degree - Business Management
Florida International University
Miami, FL2009
No Degree - Fire Science
Miami -Dade College
Miami, FL2007
High School Diploma -
Coral Gables Senior High
Coral Gables, FL2005
Skills
- Project Coordination
- Task Prioritization
- Project Planning
- Teamwork and Collaboration
- Quality Assurance
- Written Communication
- Analytical Skills
- Problem-Solving
- Attention to Detail
- Multitasking
- Self Motivation
- Time management abilities
Languages
Bilingual (English & Spanish)
Certification
Dangerous goods Certificate
Timeline
Biopharmaceutical Implementation Manager
Marken
04.2020 - 09.2024
Logistics Customer Service Supervisor
Marken
04.2016 - 04.2020
Logistic Coordinator
Marken LLC
02.2010 - 04.2016
Dangerous goods Certificate
No Degree - Business Management
Florida International University
No Degree - Fire Science
Miami -Dade College
High School Diploma -
Coral Gables Senior High
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balancePaid time offCareer advancementPaid sick leave401k matchWork from home optionHealthcare benefitsCompany CultureStock Options / Equity / Profit SharingLanguages
English
Full Professional
Spanish
Native or Bilingual
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