Martin Ocotlan
Rosemead,CA
Summary
Dynamic operational leader with a strong background in managing teams and improving processes. Skilled in analyzing performance metrics to drive operational excellence and enhance staff development. Aiming to leverage these strengths to support business objectives. Proactive operational manager known for effective communication and time management skills. Experience in conflict resolution and quality assurance, dedicated to fostering team collaboration and achieving organizational goals. Seasoned Kitchen Manager with a background in enhancing organizational processes and driving business growth. Strong emphasis on streamlining operations, improving training programs, and increasing team efficiency. Demonstrated ability to implement strategic plans that align with company objectives. Previous work resulted in improved operational systems, cost reductions, and increased productivity. High-performing professional with several years of experience delivering successful improvements for business operations, profitability, and team development. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Self-motivated Kitchen Manager, successful in collaborating with leaders and employees to streamline and strengthen processes, and control costs. In-depth knowledge of operational and budget management techniques.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Oporational Manager
Chick-fil-A
Hollywood, California
12.2022 - Current
- Supervised daily operations to ensure efficiency and compliance with company standards.
- Managed staff schedules and delegated tasks to optimize workflow across departments.
- Trained new employees on safety protocols and operational best practices consistently.
- Monitored performance metrics to identify areas for process improvement and training needs.
- Facilitated team meetings to address challenges and implement effective solutions collaboratively.
- Identified opportunities for process improvement in order to increase productivity levels.
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Managed the daily operations of a team of 20 employees.
- Reported progress on various projects directly to the General Manager on a regular basis.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Organized workflow by assigning responsibilities to departments and teams and individuals.
- Created and maintained operational budgets, monitored costs and identified areas for cost savings.
- Provided leadership support during times of change or crisis management situations.
- Monitored inventory levels and placed orders as necessary to maintain adequate stock levels.
- Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
- Resolved conflicts within teams by providing clear direction.
- Analyzed data to identify trends that could be used to improve operational performance.
- Analyzed financial reports to assess profitability.
- Negotiated contracts with vendors for supplies needed for operations management activities.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Implemented campaigns and promotions.
- Mitigated business risks by working closely with staff members and assessing performance.
Kitchen Manager
Amino Farmacy
Los Angeles, California
01.2022 - 10.2022
- Coordinated meal service during peak hours to maintain customer satisfaction.
- Implemented menu changes based on seasonal ingredients and customer preferences.
- Maintained cleanliness and organization in the kitchen environment daily.
- Ensured compliance with local health codes and regulations consistently.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Developed and implemented kitchen policies, procedures and quality standards.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Received, organized and rotated paper goods and food ingredients.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
Kitchen Manager
Tacos Don Manolito
City of Los Angeles, California
05.2021 - 01.2022
- Supervised kitchen staff to ensure efficient food preparation and service.
- Managed inventory levels and ordered supplies for kitchen operations.
- Trained new employees on food safety and hygiene practices.
- Maintained cleanliness and organization in the kitchen environment daily.
- Assisted in developing standard operating procedures for kitchen tasks.
- Ensured compliance with local health codes and regulations consistently.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Inspected equipment regularly to identify necessary repairs or replacements.
Kitchen Manager
Phood Farmacy
North Hollywood, California
11.2019 - 03.2020
- Managed inventory levels and ordered supplies for kitchen operations.
- Implemented menu changes based on seasonal ingredients and customer preferences.
- Maintained cleanliness and organization in the kitchen environment daily.
- Ensured compliance with local health codes and regulations consistently.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Developed and implemented kitchen policies, procedures and quality standards.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Received, organized and rotated paper goods and food ingredients.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
Kitchen Supervisor
VIva Vegan
Santa Monica, California
12.2019 - 01.2020
- Assisted in training new staff on food preparation techniques and safety standards.
- Ensured compliance with health and safety regulations during food handling.
- Collaborated with team members to prepare high-quality vegan dishes efficiently.
- Implemented food storage practices to minimize waste and ensure freshness.
- Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Kitchen Manager
The Hungry Trader
5224 Wilshire Blvd , CA
05.2018 - 03.2019
- Executed daily menus for Arabian, Indian, and Asian dishes, providing guests with a rich and varied dining selection.
- Supervised kitchen staff to ensure efficient food preparation and service.
- Coordinated meal service during peak hours to maintain customer satisfaction.
- Implemented menu changes based on seasonal ingredients and customer preferences.
- Maintained cleanliness and organization in the kitchen environment daily.
- Ensured compliance with local health codes and regulations consistently.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
Kitchen Manager
Roscoe's House of Chicken N' Waffles
Hollywood, California
04.2012 - 07.2018
- Managed inventory levels and ordered supplies for kitchen operations.
- Trained new employees on food safety and hygiene practices.
- Maintained cleanliness and organization in the kitchen environment daily.
- Assisted in developing standard operating procedures for kitchen tasks.
- Ensured compliance with local health codes and regulations consistently.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Maintained accurate records of food costs, labor costs, waste management, and other related expenses.
Education
High School Diploma -
Roosevelt
Los Angeles, CA05-2006
Health Science And Medical Technology
ELA OC
Los Angeles, CASkills
- Operational leadership
- System improvement
- Team collaboration
- Quality assurance
- Conflict resolution
- Effective communication
- Time management
- Leadership development
- Cost reduction strategies
- Continuous improvements
- Team building/leadership
- Inventory management
- Maintenance planning
- Fluent in Spanish
- Invoice processing
- Workflow optimization
- Risk management
Affiliations
- I go hiking twice a week
- I run 3 times a week
- I work out 4 times a week
- I read weekly
- I love spending time with my family
Languages
Spanish
Professional
Accomplishments
- In 2023, my operator recognized me for pursuing excellence throughout the year with a replica of an Oscar.
Certification
- Servsafe
Timeline
Oporational Manager
Chick-fil-A
12.2022 - Current
Kitchen Manager
Amino Farmacy
01.2022 - 10.2022
Kitchen Manager
Tacos Don Manolito
05.2021 - 01.2022
Kitchen Supervisor
VIva Vegan
12.2019 - 01.2020
Kitchen Manager
Phood Farmacy
11.2019 - 03.2020
Kitchen Manager
The Hungry Trader
05.2018 - 03.2019
Kitchen Manager
Roscoe's House of Chicken N' Waffles
04.2012 - 07.2018
High School Diploma -
Roosevelt
Health Science And Medical Technology
ELA OC