Martin Ortega, Jr.
Palm Harbor,FL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Pinch A Penny
04.2016 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
Foreman
Tooling Specialist
08.2010 - 03.2016
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Developed and maintained positive relationships with clients and other stakeholders.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Centennial Wireless
02.2010 - 08.2012
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Oceana High
Rothbury, MI06.2006
Skills
- Store displays
- Work Planning and Prioritization
- Management Team Building
- Goals and performance
- Strategic Planning
- Team Building and Leadership
- Shift Scheduling
- Sales Strategies
Certification
- Certified Cpo Pool, 2018
- Pinch A Penny Pool School, 2018
Timeline
Store Manager
Pinch A Penny
04.2016 - Current
Foreman
Tooling Specialist
08.2010 - 03.2016
Sales Associate
Centennial Wireless
02.2010 - 08.2012
High School Diploma -
Oceana High