MARTIN QUIJADA
Coral Springs,Fl
Summary
Detail and problem-solver individual dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Quality Assurance Analyst
Comcast Corporation
Miramar, FL
03.2019 - 03.2021
- Closely monitor sales associates calls, and provide feedback to increase sales opportunities.
- Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality
- Tasked to increase company products utilization to increase company revenue.
- Implemented automated testing solutions to reduce manual effort, increasing overall efficiency within the QA team
Supervisor, Operations
Chen Senior Medical Centers
Orland Park, FL
03.2021 - 12.2021
- Acts as HEDIS champion by providing visibility of HEDIS needs for scheduled patients
- Led major initiatives that drove innovation or addressed critical business challenges.
- Enhanced communication by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics, and consistently tracking progress towards goals and making adjustments as needed.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
Center Operations Manager
Chen Senior Medical Centers
Orland Park, FL
12.2021 - Current
- Tasked to decrease hospital admissions to 195 by increasing top 40 ratio to approximately 1.8, and slots utilization to increase patient touches.
- Tasked to increase STARS score tackling common opportunities and exceeding at VIP service
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Developed innovative strategies aimed at increasing revenue generation within center''s various departments or services offered.
- Managed team of employees, ensuring proper training and development for optimal performance in their roles.
- Handled budgeting responsibilities including forecasting expenditures allocating resources accordingly.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
AA Pre Medicine -
Broward College
Pembroke Pines, FL01.2022
B.A HealthCare Administration - Business Administration
Florida International University
Miami, FL12.2024
Six Sigma - Yellow Belt - Quality Control And Safety Technologies
Broward College
Fort Lauderdale, FL07.2021
Medical Assistant -
Broward College
Fort Lauderdale, FL06.2021
Skills
- Decision Making
- Project Management
- Power BI
- SQL
- Leadership
- Quantitative skills
- Analytic solutions
- Data Analysis
Personal Information
Title: Healthcare Administrator
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Center Operations Manager
Chen Senior Medical Centers
12.2021 - Current
Supervisor, Operations
Chen Senior Medical Centers
03.2021 - 12.2021
Quality Assurance Analyst
Comcast Corporation
03.2019 - 03.2021
AA Pre Medicine -
Broward College
B.A HealthCare Administration - Business Administration
Florida International University
Six Sigma - Yellow Belt - Quality Control And Safety Technologies
Broward College
Medical Assistant -
Broward College