Accomplished IT professional with over 3 years of experience in operations analysis, technical support, and customer service. Skilled in strategic planning, financial management, team leadership, and stakeholder communication. Passionate about leveraging technology to drive operational excellence and deliver exceptional customer experiences. Committed to continuous learning and professional growth.
Hi, I’m
Martin Rainey Jr.
Estero,FL
Summary
Overview
6
years of professional experience
Work History
TRAKAmerica
IT Ops Analyst
11.2023 - Current
Job overview
- Managing and executing daily processes that support the operations of TRAKAmerica
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Apple, Inc.
Technical Specialist
11.2021 - 11.2023
Job overview
- Provided technical support for Apple products, diagnosing and resolving hardware and software issues
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Trained users on desktops, laptops and mobile devices.
- Conducted thorough system analysis, identifying opportunities for performance enhancements and cost savings.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
Starbucks Coffee Co.
Shift Supervisor / Barista
08.2018 - 11.2023
Job overview
- Led a team of baristas, providing guidance and support to ensure they met their performance targets
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Delivered successful training to more than Number employees during tenure, educating on successful work processes and productivity strategies.
Education
Florida SouthWestern State College (FSW) Lee Campus
05.2024
University Overview
Skills
- Strategic planning and implementation
- Financial management and budgeting
- Operations oversight and inventory management
- Supplier and customer relationship building
- Team leadership and motivation
- Compliance with industry regulations and company policies
- Effective communication and stakeholder management
Awards
Awards
Starbucks Partner Of The QuarterVolunteer Experience
Volunteer Experience
- Worship Leader, Next Level Church, 01/2024, Present,
- Apple Volunteer Champion, Apple Inc., 01/2023, 11/2023
Timeline
IT Ops Analyst
TRAKAmerica
11.2023 - Current
Technical Specialist
Apple, Inc.
11.2021 - 11.2023
Shift Supervisor / Barista
Starbucks Coffee Co.
08.2018 - 11.2023
Florida SouthWestern State College (FSW) Lee Campus