Martin Rios
Louisville,KY
Summary
Multi-talented Retail Store Manager with 18 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Warehouse Worker
Grainger
10.2023 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Product Flow Lines Leader
Meijer
07.2018 - 09.2023
- Operated forklift to elevate or place merchandise in appropriate areas.
- Reordered stock to replenish inventory without interruption to production
- Cleaned and organized display cases, shelves and aisles.
- Used hand trucks, pallet jacks and forklifts safely and efficiently.
- Assisted with inventory management by conducting regular cycle counts and product audits.
- Determined proper product storage methods, identification and stock location.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
- Kept stockroom orderly, accessible and safe with regular upkeep.
- Coached warehouse team on FIFO monitoring.
- Replenished inventory with focus on addressing customer needs.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Resolved issues among crew members by addressing problems immediately and mediating disagreements.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Assessed, optimized and elevated operations to target current and expected demands.
Overnight Area Leader
Meijer
06.2024 - 09.2025
- Engaged in customer journey, coaching associates in upholding company values and supporting individualized product selection experience.
- Supported management in handling customer influx and providing individuals with tailored experiences, building valuable connections with public and relaying feedback to company leadership.
- Monitored merchandise stock and cleanliness of regional outlets, supporting unique branch identity while upholding corporate standards.
- Promoted branch profitability and sales goal achievement by establishing rigorous daily, weekly and monthly targets.
Store Team Leader
Meijer
10.2012 - 06.2018
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Communicated item availability with retail team members and shoppers.
- Implemented store visual standards with proper product placement and advertisement displays.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Achieved personal and store sales goals with sound customer service and sales protocol.
Store Team Member
Meijer
08.2006 - 10.2012
- Organized new stock for floor placement.
- Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Education
Associate of Arts - Graphic Design
Monroe County Community College
Monroe, MI12.2011
High School Diploma -
Monroe High School
Monroe, MI06.2007
Skills
- Reporting oversight
- R&D leadership
- Marketing understanding
- Cost estimations
- Safety methods
- Heavy lifting
- Dependable and reliable
- Inventory replenishment
- Freight operations
- Store planning and display design
- Revenue optimization
- Merchandise restock
- Merchandise stocking
- Product forecasting
- Inventory tracking
Timeline
Overnight Area Leader
Meijer
06.2024 - 09.2025
Warehouse Worker
Grainger
10.2023 - 05.2024
Product Flow Lines Leader
Meijer
07.2018 - 09.2023
Store Team Leader
Meijer
10.2012 - 06.2018
Store Team Member
Meijer
08.2006 - 10.2012
High School Diploma -
Monroe High School
Associate of Arts - Graphic Design
Monroe County Community College
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