Martin Rodriguez Zuniga
Green Bay
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wisconsin Public Service
04.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Participated in ongoing training opportunities to stay current on industry standards and best practices for customer service excellence.
- Navigated sensitive situations with diplomacy while adhering strictly to confidentiality guidelines.
- Reduced response times by prioritizing tasks effectively during high-volume periods.
- Provided comprehensive support to customers, guiding them through account setup and usage processes.
- Handled escalated customer concerns with empathy and professionalism, resulting in satisfactory resolutions.
- Streamlined communication for improved customer relations through active listening and clear articulation.
Customer Service Representative
Wisconsin Public Service
05.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Door Builder
De Pere Cabinet
06.2022 - 05.2023
- Contributed to increased customer satisfaction by providing high-quality custom doors tailored to clients'' needs.
- Enhanced door construction quality by implementing precise measurements and cutting techniques.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during the creation of complex custom doors.
- Boosted overall workshop productivity by offering recommendations for improved organization and work-flow optimization.
Customer Service Supervisor
Pick N Save
04.2020 - 08.2022
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Monitored product quality on shelves daily, removing expired or damaged items for proper disposal or return to suppliers when applicable.
- Managed special orders for customers'' requests or events successfully while maintaining excellent customer relations.
- Managed staff scheduling, ensuring optimal coverage during peak hours and reducing labor costs.
- Ensured compliance with company policies, industry regulations, and safety standards in all aspects of store operations.
- Maintained a clean, organized store environment to create a positive shopping experience for customers.
Education
High School Diploma -
NEW School of Innovation
Green Bay06-2022
Skills
- Service excellence
- Effective listening
- Problem-solving skills
- Efficient data input
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Wisconsin Public Service
04.2024 - Current
Customer Service Representative
Wisconsin Public Service
05.2023 - 03.2024
Door Builder
De Pere Cabinet
06.2022 - 05.2023
Customer Service Supervisor
Pick N Save
04.2020 - 08.2022
High School Diploma -
NEW School of Innovation
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