Martin Sandoval
Denver,CO
Summary
Passionate and results-driven professional with over 20 years of experience in customer service, leadership, and team development, now eager to transition into the fitness industry. Skilled in building strong relationships, coaching, and motivating individuals to achieve their goals. Proven ability to manage operations, prioritize tasks, and foster a positive and energetic environment. Dedicated, adaptable, and excited to bring enthusiasm and exceptional service to a dynamic gym setting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
School Relationship Consultant
Care Options for Kids
06.2023 - Current
- Built and maintained strong relationships with school districts, demonstrating exceptional communication and interpersonal skills.
- Collaborated with leadership to align organizational priorities with outreach efforts.
- Identified and addressed client needs promptly and efficiently.
- Delivered training sessions, showcasing an ability to coach and develop others.
Canvas Consultant
Canvas Credit Union
11.2022 - 06.2023
- Processed member transactions, including withdrawals, deposits, and payments, while actively promoting and selling member products.
- Maintained a focus on customer satisfaction by promptly resolving issues and ensuring maximum convenience for members.
- Consistently met or exceeded sales and service goals.
- Provided expert guidance and support to members on various financial products, including savings and checking accounts, certificates, business accounts, and a range of loans (vehicle, recreational, personal, credit cards), as well as being NMLS mortgage licensed.
Assistant Branch Manager
Security Service FCU
09.2015 - 11.2022
- Efficiently managed daily branch operations and provided leadership and support to the Branch Manager to promote a service-oriented culture through coaching, one-on-one sessions, and role-playing.
- Successfully managed and tracked sales goals, monitored monthly budget reports, and reviewed ROA (Return on Assets) reports to ensure that financial performance targets were met.
- Demonstrated expertise in improving branch compliance, resulting in the successful passing of yearly audits.
- Proficient in member service and teller functions, with expertise in vault management, including opening and closing procedures.
- Leveraged member contact center experience to provide comprehensive support on various loans, including vehicle, recreational, personal, and credit cards, as well as being NMLS mortgage licensed.
- Managed group projects ranging from onboarding and hiring processes, to staff appreciation initiatives, and participation in Security Service University programs.
Teller
J.P. Morgan Chase
10.2013 - 11.2014
- Processed member transactions, including withdrawals, deposits, and payments, while actively promoting and selling member products, and making referrals.
- Ensured maximum member convenience by promptly resolving issues.
- Consistently met or exceeded set goals.
Call Center
Specialized Loan Servicing
11.2009 - 08.2012
- Assisted members with inbound and outbound calls, addressing inquiries regarding mortgage payments, mortgage loan details, collections, disaster campaigns, member web inquiries, escalations, and subordinations
- Managed non-recorded lines and handled Spanish-language calls with responsibility
Education
Kaplan College
West High School
Skills
- Member Engagement and Retention
- Coaching and Motivation
- Team Collaboration and Leadership
- Scheduling and Workflow Optimization
- Time Management and Prioritization
- Sales and Membership Promotion
- Excellent Verbal and Written Communication
- Proficiency in MS Office Suite
- Bilingual: Fluent in Spanish
Certification
- Certified in sales and completed the Emerging Leaders program at SSFCU
- Life Insurance Licensed
- Public Notary
Personal Information
Total Experience: Over 20 years of expertise in customer service, data entry, and phone-based roles.
Timeline
School Relationship Consultant
Care Options for Kids
06.2023 - Current
Canvas Consultant
Canvas Credit Union
11.2022 - 06.2023
Assistant Branch Manager
Security Service FCU
09.2015 - 11.2022
Teller
J.P. Morgan Chase
10.2013 - 11.2014
Call Center
Specialized Loan Servicing
11.2009 - 08.2012
- Certified in sales and completed the Emerging Leaders program at SSFCU
- Life Insurance Licensed
- Public Notary
Kaplan College
West High School
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