MARTIN SANTANA
Fayetteville,NC
Summary
Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
27
27
years of professional experience
Work History
Custodial Manager Second in Command
Cumberland County School
Fayetteville, NC
09.2023 - Current
- Implemented sustainable practices, such as green cleaning solutions and energy-efficient equipment usage.
- Optimized work schedules for maximum efficiency and minimized disruptions to building occupants.
- Reduced maintenance costs through regular inspections and proactive repairs.
- Increased customer satisfaction by addressing concerns promptly and professionally.
CDL Truck Driver
FedEx Ground
09.2021 - Current
- Operates company vehicles and provides courteous and efficient delivery and pick up
- CDL truck driver delivery
- Load and unload cargo
- Complete and verify paperwork for accuracy
- Provide related customer service functions.
Turbo Turtle Trucking LLC
04.2020 - 09.2021
- Pick up and deliver trailers between Service Centers and turn-point locations
- Verified loads for accuracy and delivered them as instructed
- Long-distance driving
- Securing cargo and properly arranging and balancing it within the vehicle
- Basic vehicle maintenance.
Doorman/Porter/handyman assistance
Brown Harris Stevens
New York, NY
01.2002 - 04.2020
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance
- Orchestrated building safety and security measurements, including guest registration, calling residents to announce visitors, and other methods to maintain security and protect residents.
Casual Clerk
United States Postal Services
New York, NY
03.2000 - 01.2002
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members
- Managed multiple projects simultaneously using organizational and analytical skills
- Handled client correspondence and tracked records to foster office efficiency.
Assistant Bookstore Manager
Yeshiva University
New York, NY
03.1998 - 11.2000
- Educated customers on promotions to enhance sales
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Assisted customers by answering questions and fulfilling requests
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Assisted customers with locating and choosing merchandise in any store department
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
High School Diploma -
John F. Kennedy High School
Bronx, NY06.1998
Skills
- Driving experience
- Cashier
- Skilled machine operator
- Computer Skills
- Travel accommodations
- First Aid/CPR
- Problem resolution
- Heavy lifting
- Plumbing knowledge
- Hand tool expertise
- CDL Truck Driver
- Power tool knowledge
- Guest services assistance
- Elevator cleaning
Languages
English and Spanish
Native or Bilingual
Timeline
Custodial Manager Second in Command
Cumberland County School
09.2023 - Current
CDL Truck Driver
FedEx Ground
09.2021 - Current
Turbo Turtle Trucking LLC
04.2020 - 09.2021
Doorman/Porter/handyman assistance
Brown Harris Stevens
01.2002 - 04.2020
Casual Clerk
United States Postal Services
03.2000 - 01.2002
Assistant Bookstore Manager
Yeshiva University
03.1998 - 11.2000
High School Diploma -
John F. Kennedy High School