Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hector Garcia

Katy,TX

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store manager

Gordon Food Service- Katy
02.2024 - Current
  • Assumes all aspects of Store operations including customer service, store condition and the selection, training, supervising, and performance management of Store Sales Associates
  • Assists in unloading all merchandise from delivery trucks, organizes merchandise, and transfers merchandise from stockroom to store
  • Collaborates with team members to ensure the store meets or exceeds the established merchandising standards for product quality, presentation and visual marketing/merchandising
  • Keep up with reporting to support sales, earnings, and minimizing shrink
  • Recruiting, training, and managing food service employees
  • Scheduling employee work hours to ensure that all shifts are adequately covered
  • Regularly inspecting all work areas to ensure compliance with food health and safety regulations
  • Arranging cleaning and maintenance services including trash removal, pest control, deep cleaning, and equipment maintenance, as needed
  • Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.
  • Ensuring compliance with company policies, procedures, and ethical standards.
  • Upholding a culture of integrity, accountability, and professionalism within the store.
  • Communicating regularly with upper management to provide updates on store performance, challenges, and opportunities.
  • Generating and analyzing reports to track key performance indicators and make data-driven decisions.
  • Providing ongoing training and development opportunities for staff to enhance their skills and knowledge.
  • Identifying potential leaders within the team and nurturing their growth through mentorship and coaching.
  • Ensuring compliance with company policies, procedures, and safety standards.
  • Maintaining a clean, organized, and safe store environment.
  • Implementing process improvements to streamline operations and enhance efficiency.
  • Ensuring high standards of customer service are maintained at all times.
  • Resolving customer complaints and issues promptly and effectively.
  • Training staff to deliver excellent customer service and uphold company standards.
  • Promoting products and services through effective merchandising and marketing initiatives.
  • Building relationships with customers and addressing their needs to enhance customer satisfaction and loyalty.
  • Overseeing inventory levels, ordering products, and managing stock rotation.
  • Implementing inventory control procedures to minimize shrinkage and loss.
  • Analyzing sales data and trends to forecast demand and adjust inventory levels accordingly.
  • Hiring, training, scheduling, and supervising store staff.
  • Setting performance expectations and providing regular feedback.
  • Motivating and inspiring team members to achieve sales goals and provide excellent customer service.

Team Lead

Gordon Food Service - Katy, TX
09.2022 - Current
  • Opening and closing the Store
  • Help complete daily Store operations and tasks for the day
  • Assists in unloading all merchandise from delivery trucks, organizes merchandise, and transfers merchandise from stockroom to store
  • Maintaining merchandise - product rotation, proper food handling, receiving, ensure product quality
  • Providing exceptional customer service - building relationships, problem-solving, and building sales
  • Cash handling - bank deposits, getting change for cashiers, setting and counting down registers
  • Helping to build and train the team! Develop leadership skills while aiding in supervising sales associates in the performance of their assigned duties
  • Deliver orders to customers businesses.

Owner/Operator

HEG EXPRESS TRANSPORTATION LLC - Katy, TX
04.2018 - 09.2022
  • Drove an average of 200+ miles per day on assigned routes throughout Houston and its surrounding areas
  • Responsible for collecting all required paperwork, securing the freight and safely delivering it to destination
  • Documented and logged all miles, fuel, maintenance, and all FMCSA (Federal Motor Carrier Safety Administration) required paperwork
  • Developing positive relationships with the costumers through exhibiting excellent customer service and communication skills
  • Providing a 100% on time delivery record while keeping safety as my priority
  • Following the best practices for safety, both on the road and while loading or unloading a truck
  • Communicating with dispatchers, drivers and other team members to make deliveries
  • Meeting delivery deadlines
  • Performing basic truck maintenance
  • Loading and unloading cargo
  • Tracking shipments and deliveries
  • Obtaining client or customer signatures when needed.

Delivery Driver

Memorial Hermann Home Health System - Houston, TX
04.2016 - 04.2018
  • Responsible for loading truck, routing, calling patients before leaving warehouse to give ETA, delivering DME (Durable Medical Equipment), and explaining how equipment functioned
  • Drove an average of 150+ miles per day on assigned routes
  • Responsible for troubleshooting patient equipment, schedule in home service or repair on equipment, schedule new patients
  • Interacted daily with customers building positive relationships and gaining customers trust.

Pool Manager

Houston Swim Club, INC. - Katy, TX
01.2008 - 12.2015
  • Diligently oversees the swim instructors and lifeguarding staff as well as assist with training of new hires
  • Responsible for employee weekly schedule as well as managing a total of 30-40 employees depending on season
  • In charge of conducting monthly meeting as well as one on one meetings to promote company's core values and keeping positive and enthusiastic work environment
  • Follow the emergency procedure in case of an accident or unplanned event
  • In charge of in-service training for this type of events
  • Volunteer for the Houston Food Bank as well as events for children with special needs
  • Owner/Operator

Education

Associates degree -

Houston Community College

High School Diploma -

Martha Raines High School

Skills

  • Flatbed
  • Customer Service
  • Spanish
  • Excel
  • Commercial Driving Experience
  • English
  • Driving Experience
  • Box Truck
  • Equipment Repair
  • Microsoft Office
  • Freight Experience
  • Van driver
  • Delivery driver experience
  • Communication skills
  • Driving
  • Load & unload
  • Courier
  • Team Leadership
  • Store Opening and Closing
  • Training and mentoring
  • Store operations
  • Power tool proficiency
  • Equipment operations
  • Materials Handling
  • Shipping and receiving
  • Truck loading
  • CDL License

Certification

CDL

Timeline

Store manager

Gordon Food Service- Katy
02.2024 - Current

Team Lead

Gordon Food Service - Katy, TX
09.2022 - Current

Owner/Operator

HEG EXPRESS TRANSPORTATION LLC - Katy, TX
04.2018 - 09.2022

Delivery Driver

Memorial Hermann Home Health System - Houston, TX
04.2016 - 04.2018

Pool Manager

Houston Swim Club, INC. - Katy, TX
01.2008 - 12.2015

Associates degree -

Houston Community College

High School Diploma -

Martha Raines High School

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Hector Garcia