MARTIN SANTANA
Irondale,USA
Summary
Dynamic professional poised to drive growth within a forward-thinking organization by leveraging extensive experience and expertise in information technologies. Committed to delivering high-quality solutions that enhance operational efficiency and customer satisfaction. Possesses a strong track record of adapting to evolving industry trends and implementing innovative strategies to meet business objectives. Passionate about contributing to a collaborative team environment that fosters continuous improvement and excellence in service delivery.
Overview
27
27
years of professional experience
3
3
Certification
Work History
Database Administrator
SCA Healthcare
04.2023 - Current
- Administered complex database systems ensuring high availability and performance.
- Implemented data backup and recovery strategies to safeguard critical information.
- Optimized SQL queries, improving system response time and overall efficiency.
- Collaborated with development teams to troubleshoot the database architecture to get it aligned with business needs.
- Monitored database security protocols to protect sensitive customer data from breaches.
- Analyzed system performance metrics, providing insights for continuous improvement initiatives.
- Azure SQL Database management and troubleshooting. Created a Azure Data Factory to handle the index maintenance, like it was a SQL Agent job.
- Use PowerShell to automate simple time consuming task. Like cloning the Azure SQL Database from production to the lower environment. Another automation is to handle the Backup restore test and database check.
CMDB Discovery administrator
PNC Bank
12.2021 - 04.2023
- Part of the Discovery team for the CMDB group. Create, test and maintain the Discovery scheduled jobs for the CMDB, which includes the scanning of servers, network devices, software, ATM’s, printers and other configuration items (aka. assets) used in the bank. Troubleshoot and fix any Discovery job or MID (Management, Instrumentation, and Discovery) server related issue by working with vendors (hardware or software) or other engineers to resolve the issue. Responsible for the Assets metric report that helps keep the CMDB data accurate.
Database Administrator
PNC Bank
04.2021 - 12.2021
- Team leader of the SQL support team which supported: MS SQL, MySQL and MongoDB. Managed the projects and assignments of the daily tasks to the team. Creating and maintaining database standards and policies. Supporting database design, creation, and testing activities. Managing the database availability and performance, including incident and problem management. Administering database objects to achieve optimum utilization. Defining and implementing event triggers that will alert on potential database performance or integrity issues. Performing database housekeeping, such as tuning, indexing and other enhancements. Monitoring usage, transaction volumes and response times. Identifying reporting, and managing database security issues, audit trails, and forensics. Designing database storage strategy and working with the backup team to keep the schedule and testing or performing the restores as necessary.
System Administrator
Valcor Samcor
11.2012 - 02.2013
- Managing the daily activities of the IT operations department. Responsibilities include database administration, backup management and support, all reports for the company, application creation and maintenance, and software project management. Help Payroll department to streamline the process. Responsible to organize and managed all the daily operations for the department. Recommendations for new software and procedures to help the company minimize cost and production. Execution of quality assurance testing and technical and procedures documentation.
Database Administrator
Apex Technologies, Inc. (Grupo Ferrer Rangel)
06.2008 - 11.2012
- Responsible for all of the data from each of the many companies of the Group Ferrer Rangel. With daily monitoring of databases backup, recovery, performance, security and the replication between servers. Maintaining database and ensuring its high availability to users. Controlling privileges and permissions to database users, and managing the transfer of data. Responsible for the installation and configuration of SQL server for each of many different applications. Create Integration Services packages. Install and configure Reporting Services. Establish naming conventions and standards for the SQL Server and databases and make sure that the development team follows them.
MIS Assistant & Programmer
Marsh Saldaña, Inc.
09.2004 - 06.2008
- Managing the daily activities of the IT operations department with two technicians and one quality control individual. Responsibilities include database administration, data warehouse management and support, all reports for the company, web application creation and maintenance, vendors support, and software project management. Responsible to organize and managed all the daily operations for the department. Recommendations for new software and procedures to help the company minimize cost and production. Execution of quality assurance testing and technical and procedures documentation.
Report Analyst
MMM Healthcare, Inc.
10.2002 - 09.2004
- Team leader for several projects, including the build up of the report collection for the company. Administration of two databases, one MS SQL 2000 and the other Oracle 8.5. Create reports using Crystal Reports and SQL procedures to automate manual tasks and processes. Also create reports for the Management committee for the day to day decision. Develop software to automate complex data manipulation to be uploaded into the back office system. Execution of quality assurance testing and technical documentation.
Analyst
Cingular Wireless
07.2000 - 10.2002
- Developed applications with MS Visual Studio.NET, Visual Basic 6 and InterDev. Intranet maintenance with Front Page, ASP and VB Script. Enhanced existing software to accommodate new requirements. Analysis of user requirements in order to create SQL queries on MS SQL Server and DB2 to provide the company's information, such as revenue, sales and commissions. Execution of quality assurance testing and technical documentation. Reports development, maintenance and scheduling through Actuate applications. Recognized for performance and quality of several projects. Team leader for several projects.
Product Engineer
Abaco PR, Inc.
04.1998 - 05.2000
- Application Development with Visual Basic, eVB, Satellite Forms, Delphi and C. Related to warehouse data collection, especially middleware to synchronize handhelds (Palm, DOS, Win CE) devices with ERP software. Testing new handheld and make changes to company applications tools to resolve compatibility issues. Complete Business Life Cycle documentation for different projects. Team leader for several projects.
Education
Master degree - Technology Management
University of Phoenix
01.2008
BA - Computer Information Systems in Administration
University of Puerto Rico, Mayagüez Campus
01.1998
Skills
- Proficient in MS SQL, MySQL, and MongoDB
- ServiceNow CMDB and Discovery proficiency
- Skilled in reporting tools and data visualization
- Experienced in scripting with PowerShell and C#
- Configuration of Windows servers
- Technology recommendation for performance enhancement
- Operating systems proficiency: MS Windows Server, Windows 10, Windows 11, and Linux
- Developed help content for applications and procedures
- Continuously learn and apply new technology
- Project management and teamwork oriented
- Diligent and focused worker
- Bilingual in Spanish and English
Certification
- Microsoft Azure Data Fundamentals certification -2025
- Administering Microsoft Azure SQL Solutions certification- 2025
- AWS Database Specialty Certification -2020
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Database Administrator
SCA Healthcare
04.2023 - Current
CMDB Discovery administrator
PNC Bank
12.2021 - 04.2023
Database Administrator
PNC Bank
04.2021 - 12.2021
System Administrator
Valcor Samcor
11.2012 - 02.2013
Database Administrator
Apex Technologies, Inc. (Grupo Ferrer Rangel)
06.2008 - 11.2012
MIS Assistant & Programmer
Marsh Saldaña, Inc.
09.2004 - 06.2008
Report Analyst
MMM Healthcare, Inc.
10.2002 - 09.2004
Analyst
Cingular Wireless
07.2000 - 10.2002
Product Engineer
Abaco PR, Inc.
04.1998 - 05.2000
BA - Computer Information Systems in Administration
University of Puerto Rico, Mayagüez Campus
Master degree - Technology Management
University of Phoenix
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