Proven leader/manager with team oriented management style.
Effective time-management professional with experience in strategic planning, extensive management, and computer technology expertise.
Possess and demonstrated aptitude for listening, negotiating and problem-solving.
Ability to organize, present and respond to inquiries in a wide range of routine and sensitive matters both orally and in written form.
Consistently exceed goals and customer service expectations.
Skilled in reviewing and interpreting financial records; preparing detailed financial reports, budgets, and P & L's; and administering financial policy in accordance with ordinances.
Overview
21
21
years of professional experience
Work History
Area/District Manager
EZ Corp/Cash Converters Retailers
01.2013 - 01.2019
Facilitated training for all new hires, managed a district of seven retail stores, developed plans to increase revenues, maintained high customer satisfaction, created marketing plans, and was responsible for financial performance.
Regional Manager
TitleMax Finance
01.2009 - 01.2013
Coordinated training programs, managed and trained employees, oversaw store operations, developed relationships with vendors, created marketing strategies, and managed collections and repossession processes.
Chief Operations Officer
Cash Advance Centers
01.2004 - 01.2009
Liaison between corporate and regional management, developed marketing strategies, analyzed data for customer satisfaction, managed retail operations, and ensured compliance with regulations.
Regional Vice President of Operations/RVP
Ace Cash Express
01.2002 - 01.2004
Worked with managers on organizational programs, conducted seminars, ensured accountability, recruited and trained staff, managed budgets, and communicated with congressional members regarding regulations.
Regional Manager
FlexCheck Cash Advance
01.1998 - 01.2002
Managed real estate site selection, coached management teams, facilitated staff development, supervised staff across regions, and managed budgets and strategic plans.