MARTIN SHLAUNDA
Oklahoma City,OK
Overview
25
25
years of professional experience
Work History
Payroll Specialist
Heartland Payroll Solutions
05.2022 - Current
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Created new hire and termination documents for payroll.
- Processed manual checks for employees in accordance with company policies.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Processed timecards and payroll data for team of employees.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Maintained strict confidentiality of all payroll information and records.
Customer Service Representative
AT&T Wireless
06.2004 - 05.2021
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.Responsible for improving customer retention through programs and service provided to the customer.Utilizes mechanized systems to initiate and complete service orders and handle customer requests.Continually maintain working knowledge of all company products, services and promotions.
Customer Service Representative
Sprint PCS
08.2000 - 09.2002
- Interacted with consumer or business customers to handle customer service inquiries and problems via the telephone.Recorded any consistent problem areas and maintained records of returns, schedule changes, product enhancements or changes, and product pricing.Used computerized system for tracking, information gathering, and/or troubleshooting.
Claim Processing Specialist
Globe Insurance
01.1999 - 05.2000
- Processing health claims for customer, verify in the system that everything match up and data entry
Education
Nursing
Northeastern A&M College
Nursing
Highlands Community College
High School Diploma - undefined
Millwood High School
Skills
- Performance metrics
- Customer service
- Typing 50 wpm
- Inbound sales
- High-volume call centers
- Professional telephone demeanor
- Good listening skills
- Technical Support
- Multi-line phone talent
- Order Fulfillment
- Complaint resolution
- Sales expertise
- Proficiency in MS Word, Excel, PowerPoint and Outlook
- Types 50 wpm
- Microsoft Outlook
- Payroll Reconciliation
- Analytical Skills
Timeline
Payroll Specialist
Heartland Payroll Solutions
05.2022 - Current
Customer Service Representative
AT&T Wireless
06.2004 - 05.2021
Customer Service Representative
Sprint PCS
08.2000 - 09.2002
Claim Processing Specialist
Globe Insurance
01.1999 - 05.2000
Nursing
Northeastern A&M College
Nursing
Highlands Community College
High School Diploma - undefined
Millwood High School
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