Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martin Soto Jr

Palmhurst,Texas

Summary

Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Key Holder Leader

Dollar General Store
Alton, TX
03.2024 - Current
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Developed solutions to improve operational efficiency within the store environment.
  • Trained, managed and motivated employees to promote professional skill development.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Opened the store on schedule and prepared for the day's business activities.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Managed cash register operations including opening and closing procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted regular audits of all registers for accuracy of cash drawer balances.
  • Trained new employees on store policies, product knowledge, and customer service techniques.
  • Performed regular inventory counts to maintain accuracy of stock levels.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Team Leader

Wingstop Restaurant
Mission, TX
07.2023 - 11.2024
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Mac-Leo Homes

Cleaning Exec Cleaning Services
Edinburg, TX
01.2019 - 03.2022
  • Prepared newly purchased homes for clients prior to arrival.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.

Education

High School Diploma -

Mission High School
Mission, TX
05.2023

Some College (No Degree) - Exercise Science

The University of Texas Rio Grande Valley
Edinburg, TX

Skills

  • Analytical Thinking and Problem Solving
  • Time Management and Organization
  • Teamwork and Collaboration
  • Strong Interpersonal and Communication Skills
  • Critical Thinking
  • Reliable & Trustworthy
  • Problem Resolution
  • Good Work Ethic
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Spanish Translation

Languages

English
Spanish

Timeline

Key Holder Leader

Dollar General Store
03.2024 - Current

Team Leader

Wingstop Restaurant
07.2023 - 11.2024

Mac-Leo Homes

Cleaning Exec Cleaning Services
01.2019 - 03.2022

High School Diploma -

Mission High School

Some College (No Degree) - Exercise Science

The University of Texas Rio Grande Valley

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Martin Soto Jr