Martin Tuiran
Boca Raton,FL
Summary
Adept at staff training and development with a strong work ethic, demonstrated at Boca Raton Regional Hospital by enhancing customer satisfaction and efficiently managing valet parking operations. Skilled in vehicle safety and adaptability, significantly improved service delivery times. Fluent in bilingual communication (English and Spanish), excelling in fast-paced environments by prioritizing customer concerns and streamlining processes.
Overview
6
6
years of professional experience
Work History
Valet Parking Assistant Manager
Boca Raton Regional Hospital
03.2022 - 09.2024
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Maintained a clean, organized, and professional working environment for both employees and guests alike.
- Improved customer satisfaction by effectively managing valet parking operations and addressing guest concerns promptly.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
Pizza Delivery Driver
Augy's Restaurant & Pizza
08.2020 - 02.2022
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Stocked shelves and loaded orders to prepare deliveries.
Food Delivery Driver
Gary Woo
02.2019 - 04.2020
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Cleaned the kitchen at the end of the night. Sweeping and mopping twice.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Education
Associate of Science - Pharmacology
Palm Beach State College
Boca Raton, FL03-2025
Skills
- Strong Work Ethic
- Staff Training and Development
- Vehicle Safety Knowledge
- Cash handling proficiency
- Active Listening
- Bilingual
- Inventory Management
- Adaptability and Flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Valet Parking Assistant Manager
Boca Raton Regional Hospital
03.2022 - 09.2024
Pizza Delivery Driver
Augy's Restaurant & Pizza
08.2020 - 02.2022
Food Delivery Driver
Gary Woo
02.2019 - 04.2020
Associate of Science - Pharmacology
Palm Beach State College
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